wfscott's Replies | ww.wp.xz.cn

Forum Replies Created

Viewing 15 replies - 1 through 15 (of 560 total)

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Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Invalid Data Free Licence

Plugin Support wfscott
(@wfscott)

1 month ago

Hello, @jeremyvtx

If you have a Wordfence.com account, you can generate a Free license from our licenses page (https://www.wordfence.com/licenses), using the Get A Free License button in the top right portion of the page.

Please try that, and if you continue to see an error, email us at [email protected]. Please include your forum username in the subject line, as well as a note mentioning the domain you’re trying to get a license for, and the time you attempted to generate a license.

Please follow up in this thread to let us know if you send an email, as that inbox is unmonitored.

Thanks,
Scott

Forum: Plugins
In reply to: [Wordfence Login Security] Why sunset a well used plugin?

Plugin Support wfscott
(@wfscott)

1 month, 1 week ago

Hello, @noboxjoakim

Thanks for the feedback.

We currently offer all of our 2FA and login security functionality in the primary Wordfence Security plugin (https://ww.wp.xz.cn/plugins/wordfence/). Setting up the Wordfence Security plugin will automatically carry over all 2FA entries from the standalone Login Security plugin.

If at any point you are interested in setting up the Wordfence plugin to focus more on login security, we offer a guide to adjust some of the Wordfence features in our documentation here: https://www.wordfence.com/help/advanced/tuning-wordfence-resource-usage/

Thanks,
Scott

Forum: Reviews
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Great tool but support sucks

Plugin Support wfscott
(@wfscott)

2 months, 2 weeks ago

Thanks for your feedback and for being a long-time Wordfence user. I’ve reviewed the support ticket, and based on the timeline, your site appears to have started experiencing issues after the host made a change to the environment. We have been following up daily since the issue was reported and have responded to each of your questions, including a response earlier today. I understand the troubleshooting process can feel slow when your site is affected, and I apologize for any inconvenience.

We’re committed to getting this resolved for you and will continue to work with you via Premium support.

Thanks

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] HTTP error 503 by wordfence on website using cloudflare

Plugin Support wfscott
(@wfscott)

2 months, 3 weeks ago

Hello, @densitysk

Thanks for reaching out.

Can you please confirm your IP detection is configured properly on your site? For that, first note your device’s IP address. Then, navigate to the Wordfence > All Options > General Wordfence Options section, and under How Does Wordfence Get IPs, check the Detected IP(s) and Your IP with these Settings fields. That should show your personal IP.

If you’re seeing a different IP, try selecting the “Use the Cloudflare “CF-Connecting-IP” HTTP header to get a visitor IP. Only use if you’re using Cloudflare.” option, if you haven’t already. If that is already selected, and the IP detection is still incorrect, try cycling through the other options. Remember to use the Save Changes button if you make any changes.

If the IP detection was misconfigured and you make a change to correct it, that should fix the issue the users were seeing.

The block message the users are seeing is due to breaking the rule for Immediately block the IP of users who try to sign in as these usernames in Wordfence > All Options > Brute Force Detection.

You may have a username listed there that is close to a real username on the site, or a user may have tried logging in with an incorrect username that is on that list. Please note that the usernames added there will only result in a block if they are not registered usernames on your site.

Let us know if you have any questions.

Thanks,
Scott

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Rate Limiting – Login Page

Plugin Support wfscott
(@wfscott)

5 months, 1 week ago

Hello, @bobjgarrett

Wordfence will not display rate limiting blocks when Rate Limiting is set to “Unlimited” unless an active block is still in effect from your prior Rate Limiting settings. You can check for active blocks in the Wordfence > Firewall > Blocking > Current Blocks for your site section. If you’re seeing a block that doesn’t show a Wordfence logo on the block screen, the block is likely coming from a different plugin or security configuration on your site.

If you’re seeing a block that shows the Wordfence logo, please let us know the reason shown in the red text on the block screen. At that point, I recommend also checking the Wordfence > Firewall > Blocking > Current Blocks for your site section for any blocks that reference your IP or an IP you frequently use. You will see a reason for the block in that section and can remove it there if necessary.

If you have any questions, please let us know.

Thanks

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Missing purchases

Plugin Support wfscott
(@wfscott)

5 months, 1 week ago

Hello, @pointsofyou

Can you confirm whether you’re seeing any direct indication that Wordfence is blocking the details from being sent? Are you seeing any blocks in the Wordfence > Tools > Live Traffic section at the exact time those should be sent, or any additional details via your raw access logs?

Thanks

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Google Site Kit “Sign in with Google”

Plugin Support wfscott
(@wfscott)

5 months, 1 week ago

Hello, @goaskmrsg

Thanks for your patience.

Can you confirm if you’re seeing a Wordfence block or otherwise while trying the Sign in with Google functionality?

Additionally, please send us diagnostics via the “Send Report by Email” button at the top of the Wordfence > Tools > Diagnostics page. Please add your forum username where indicated, and send those to [email protected]. Please respond here after you have sent those.

Thanks

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Unable to login to premium wordfence

Plugin Support wfscott
(@wfscott)

5 months, 1 week ago

Hello,

Please send an email to lockout@wordfence.com and provide the email address associated with the Wordfence account, and we’ll assist you with the account access there.

Thanks,
Scott

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Licence registration doesn’t take

Plugin Support wfscott
(@wfscott)

6 months, 1 week ago

@blakemcclung

Thanks for your patience here. I see from your diagnostics that most of the Wordfence database tables are missing. This could be due to a database permission issue. Before checking with your host and reviewing the MySQL logs, can you try deactivating the Wordfence plugin and then reactivating it from your Plugins section? At that point, try the license installation again. In some cases, this will create the tables and allow the license to be installed. If the issue persists at that point, I recommend checking with your hosting provider to determine why the database tables are not being created. You can see the table status in the Wordfence > Tools > Diagnostics > Database Tables section.

Thanks,
Scott

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Licence registration doesn’t take

Plugin Support wfscott
(@wfscott)

6 months, 2 weeks ago

Hello, @blakemcclung

This can sometimes be a plugin or theme conflict, or due to a database issue, such as a corrupt table or database permissions. If you are able to access the Wordfence > Tools > Diagnostics section, you can check the Database Tables area to see if any Wordfence tables, such as wfconfig are labeled as corrupt or crashed.

From the Wordfence > Tools > Diagnostics section, at the top, please use the Send Report by Email button and send the diagnostics to the default [email protected] email address. Please put your forum username in the second field there.

Let us know here when that is sent and we’ll take a look.

Thanks

Forum: Reviews
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] AWESOME PLUGIN

Plugin Support wfscott
(@wfscott)

7 months, 1 week ago

Thanks for the feedback and for your review, @ideaup. We’re happy to hear you’re protecting all of your sites with Wordfence!

For the Premium version, you can consider reaching out to us at [email protected] to discuss our bulk discounts.

Forum: Reviews
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Das Beste

Plugin Support wfscott
(@wfscott)

7 months, 1 week ago

Thanks, @hanspeterdohr. We appreciate you taking the time to share your feedback!

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] PHP Fatal error: fread() Argument #2 must be > 0 when reading attack-data.php

Plugin Support wfscott
(@wfscott)

7 months, 1 week ago

Hello, @mahioo

Thanks for sending over the information. The error you’re seeing could be due to a file-locking issue. The recommendation is to switch to our MySQLi storage engine, which stores the firewall data in the database rather than in files in the wflogs folder.

Our documentation on putting that in place is here: https://www.wordfence.com/help/firewall/mysqli-storage-engine/#switching-to-the-mysqli-storage-engine

For that, you will need to add the following line to your “wordfence-waf.php” file (if your firewall is optimized):

define('WFWAF_STORAGE_ENGINE', 'mysqli');

If you have not optimized the firewall, you could add the line to the WordPress “wp-config.php” file as described on our constants help page instead.

You can check whether the firewall is optimized by going to Wordfence > Firewall > All Firewall Options > Protection Level. If you see an Optimize Wordfence Firewall button, then the firewall is not currently optimized. I recommend backing up any files before modifying them.

Let us know if that helps or if you have any questions.

Thanks,
Scott

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Site major slowdown and error 500 because of parser/lexer.php

Plugin Support wfscott
(@wfscott)

10 months ago

@rinart73

Thanks for your patience.

Do you have any server logs from around the time the issue occurred? If so, you can send those to the wftest @ wordfence . com email with your forum username as the subject, and let us know here when those are sent.

Additionally, if you’re able to lower your maximum_execution_time to 30, I recommend trying that for a period as well to see if the issue persists.

I also recommend enabling debugging in WordPress to see if any errors show at the time you’re experiencing the issues. You can find more information about how that’s done here: https://ww.wp.xz.cn/documentation/article/debugging-in-wordpress/.

For that, you would add (or edit) these three lines to your wp-config.php:

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

Let us know what you see there or if you have any questions.

Thanks,
Scott

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Site major slowdown and error 500 because of parser/lexer.php

Plugin Support wfscott
(@wfscott)

10 months, 1 week ago

Hello, @rinart73

Can you please send over diagnostics from Wordfence > Tools > Diagnostics > Send Report by Email to wftest @ wordfence . com

Please put your forum username in the second field there, and let us know here when those are sent.

Thanks

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