wickedplugins

Thank you very much for the nice review @pbaumgartner!

Hi @sharon135,

I’m going to mark this topic as resolved for now but, if you need help with anything else, just let us know.

Thanks @pbaumgartner for sending that to me.

I was able to figure out the issue. The query we were using to count the number of items in each folder was grouping on the term_taxonomy_id field instead of the term_id field. Most of the time these two fields are the same; however, they can diverge and term_id is actually the correct field to group by that we should have been using.

We’ve updated the plugin to fix this issue and once you update to 2.17.4 it should work for you.

Thank you so much for your patience, everything you did, and the time you invested to help us track down this bug. As a small thank you, I’m going to send you an email with a discount code to receive a free copy of the pro version of the plugin in case you’d like to use it.

Thanks again!

Okay, let’s try something different. Would it be possible for you to export your staging site’s database and send that to me? You can export the database either through phpMyAdmin or by using a plugin like WP Migrate DB. Please make sure you export the staging site database and not the production database.

Once you have it exported, could you upload the zip to a file sharing service and send me the link? You can send me the link using our contact form so you don’t have to post it here.

Hi @sharon135,

Here are the answers to your questions:

1. Correct, the free version allows you to organize pages, posts, and custom post types but does not include media library folders. The pro/paid version includes media library folders as well as folders for Gravity Forms, WooCommerce, and the plugins screen. You can learn more about the pro version here.
2. The cost of the pro personal version is $49 for one year of updates. After the first year, if you’d like, you can renew for $24.50 to continue receiving plugin updates. The plugin will still work though even if you don’t renew.
3. We offer lifetime support for our plugins. So even if you don’t renew your license, you can still get support. We prioritize all support requests the same and typically respond on a first-come-first-serve basis.
4. The personal edition of the pro version is valid for one domain. So, yes, you can use it on any site you want but the license only works for one domain.
5. The personal license is valid for a single domain. The agency license is valid for unlimited domains.

I hope this answers your questions! Let us know if we can help with anything else.

Hi @pbaumgartner,

Thanks for providing those screenshots. Can you please do me one more favor and provide the page ID of the first two or three pages in the folder? I want to cross-reference them with the object IDs in the screenshot from the database query to see if any match (which they should in theory).

Also, by chance have you tried creating another folder and putting some items in it to see what happens? If not, can you try that? This is a really bizarre issue and I’m wondering if perhaps there’s something wonky going on with that specific folder.

Thank you very much for the positive review @kedarvbhat!

Okay, great. Can you please log in to phpMyAdmin and do the following:

1. Your database should be listed on in the left-hand navigation; click on it to select it
2. Click on the “SQL” tab, paste in the following query, and click “Go” to run it:
   SELECT tr.term_taxonomy_id, COUNT(tr.object_id) AS n FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id INNER JOIN wp_posts p ON tr.object_id = p.ID WHERE tt.taxonomy = 'wf_page_folders' AND p.post_status NOT IN ('trash') GROUP BY tr.term_taxonomy_id;
   Note that if your database tables use a prefix other than wp_, replace wp_ in the query above with whatever that prefix is
3. Please take a screenshot of the results and send to me

Thanks for your help in troubleshooting this. Let me know if you have any questions.