Title: wordpress3cx's Replies | WordPress.org --- # wordpress3cx [ ](https://wordpress.org/support/users/wordpress3cx/) * [Profile](https://wordpress.org/support/users/wordpress3cx/) * [Topics Started](https://wordpress.org/support/users/wordpress3cx/topics/) * [Replies Created](https://wordpress.org/support/users/wordpress3cx/replies/) * [Reviews Written](https://wordpress.org/support/users/wordpress3cx/reviews/) * [Topics Replied To](https://wordpress.org/support/users/wordpress3cx/replied-to/) * [Engagements](https://wordpress.org/support/users/wordpress3cx/engagements/) * [Favorites](https://wordpress.org/support/users/wordpress3cx/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 457 total) 1 [2](https://wordpress.org/support/users/wordpress3cx/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wordpress3cx/replies/page/3/?output_format=md)… [29](https://wordpress.org/support/users/wordpress3cx/replies/page/29/?output_format=md) [30](https://wordpress.org/support/users/wordpress3cx/replies/page/30/?output_format=md) [31](https://wordpress.org/support/users/wordpress3cx/replies/page/31/?output_format=md) [→](https://wordpress.org/support/users/wordpress3cx/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Chat icon not appearing not visitors](https://wordpress.org/support/topic/chat-icon-not-appearing-not-visitors/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [1 year, 11 months ago](https://wordpress.org/support/topic/chat-icon-not-appearing-not-visitors/#post-17851204) * Hello, you can find detailed guides here * [https://www.3cx.com/docs/manual/live-chat/](https://www.3cx.com/docs/manual/live-chat/) * and here * [https://www.3cx.com/docs/business-chat/](https://www.3cx.com/docs/business-chat/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Chat icon not appearing not visitors](https://wordpress.org/support/topic/chat-icon-not-appearing-not-visitors/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [1 year, 11 months ago](https://wordpress.org/support/topic/chat-icon-not-appearing-not-visitors/#post-17850913) * Hello [@raymond621](https://wordpress.org/support/users/raymond621/) , as specified in the first sticky post in this support forum titled “WARNING: Litespeed and other cache plugins user”, you need to exclude all files inside wp-content/plugins/ wp-live-chat-support * Let us know if this fixes your problem. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Shortcodes](https://wordpress.org/support/topic/shortcodes-457/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years ago](https://wordpress.org/support/topic/shortcodes-457/#post-17772304) * Hello [@rik0399](https://wordpress.org/support/users/rik0399/) , feel free to suggest this feature on our main forum: * [https://www.3cx.com/community/forums/live-chat-forum/](https://www.3cx.com/community/forums/live-chat-forum/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Topic deleted???](https://wordpress.org/support/topic/topic-deleted-2/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years ago](https://wordpress.org/support/topic/topic-deleted-2/#post-17772272) * Hi [@emgb_520](https://wordpress.org/support/users/emgb_520/) , can you check your browser console for errors? Do you use a cache plugin? If yes, please follow the directions in sticky posts and disable cache for our chat plugin because live chat and cache doesn’t work together. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Embedding Chat](https://wordpress.org/support/topic/embedding-chat/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 3 months ago](https://wordpress.org/support/topic/embedding-chat/#post-17420951) * Hello [@rik0399](https://wordpress.org/support/users/rik0399/), this is currently not possible. Feel free to suggest the new feature on 3CX Forum here: [https://www.3cx.com/community/forums/live-chat-forum/](https://www.3cx.com/community/forums/live-chat-forum/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Color change](https://wordpress.org/support/topic/color-change-45/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 4 months ago](https://wordpress.org/support/topic/color-change-45/#post-17411740) * Hello [@astrokurve](https://wordpress.org/support/users/astrokurve/), you can configure you chat plugin appearance in your 3CX WebClient => Admin => Voice & Chat. Edit the live chat instance and check “Styling” tab, there are several themes to choose from and the possibility to configure a custom theme. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Stopped Working](https://wordpress.org/support/topic/stopped-working-494/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 4 months ago](https://wordpress.org/support/topic/stopped-working-494/#post-17368262) * Hello [@rik0399](https://wordpress.org/support/users/rik0399/), ensure that there are no javascript errors in your website. Double check the plugin configuration, you can try to create a new chat instance following this guide: * [https://www.3cx.com/docs/manual/live-chat/](https://www.3cx.com/docs/manual/live-chat/) * Then reconfigure the plugin with the new URL. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Free version is not free? It’s a trial?](https://wordpress.org/support/topic/free-version-is-not-free-its-a-trial/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 6 months ago](https://wordpress.org/support/topic/free-version-is-not-free-its-a-trial/#post-17218977) * Yes, your license will be downgraded to 3CX Free and renewed. Of course you will lose SMB features, but not live chat. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Free version is not free? It’s a trial?](https://wordpress.org/support/topic/free-version-is-not-free-its-a-trial/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 6 months ago](https://wordpress.org/support/topic/free-version-is-not-free-its-a-trial/#post-17218709) * Hi [@phoebest](https://wordpress.org/support/users/phoebest/), 3CX Free edition is free forever. You’re getting a trial or 3CX SMB Free, which has more features. Don’t worry because live chat is included in 3CX Free edition. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Chat Mobile error](https://wordpress.org/support/topic/chat-mobile-error/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 7 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17188532) * Hi [@simonefenoglio](https://wordpress.org/support/users/simonefenoglio/), it’s confirmed that Litespeed plugin breaks our JS code. We suggest either to disable the plugin, or configure it to ignore our JS code. Best option is to ignore the entire content of wp-content/plugins/wp-live-chat-support . * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Chat box no appearing under certain pages and user](https://wordpress.org/support/topic/chat-box-no-appearing-under-certain-pages-and-user/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 7 months ago](https://wordpress.org/support/topic/chat-box-no-appearing-under-certain-pages-and-user/#post-17188529) * Hello [@raymond621](https://wordpress.org/support/users/raymond621/), it’s confirmed that Litespeed plugin breaks our JS code. We suggest either to disable the plugin, or configure it to ignore our JS code. Best option is to ignore the entire content of wp-content/plugins/wp-live-chat-support . * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Chat Mobile error](https://wordpress.org/support/topic/chat-mobile-error/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 7 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17185172) * Very strange. If you want, send us an email at [wordpress@3cx.com](https://wordpress.org/support/users/wordpress3cx/replies/wordpress@3cx.com?output_format=md) with your website URL so we can troubleshoot and check if it’s something related to our plugin. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Chat Mobile error](https://wordpress.org/support/topic/chat-mobile-error/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 7 months ago](https://wordpress.org/support/topic/chat-mobile-error/#post-17184797) * Hi [@simonefenoglio](https://wordpress.org/support/users/simonefenoglio/), do you see the chat icon on mobile devices if you request desktop website? If yes, it could be related to the mobile layout of your wordpress template. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Chat box no appearing under certain pages and user](https://wordpress.org/support/topic/chat-box-no-appearing-under-certain-pages-and-user/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 7 months ago](https://wordpress.org/support/topic/chat-box-no-appearing-under-certain-pages-and-user/#post-17184791) * Hi [@raymond621](https://wordpress.org/support/users/raymond621/), cache plugins can interfere with our live chat plugin. Be sure to exclude 3CX Live Chat plugin URLs from caching in order to avoid malfunctions. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Chat will not show up on Home Page](https://wordpress.org/support/topic/chat-will-not-show-up-on-home-page/) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [2 years, 8 months ago](https://wordpress.org/support/topic/chat-will-not-show-up-on-home-page/#post-17110105) * Hi [@lvuylsteker](https://wordpress.org/support/users/lvuylsteker/) , probably your home page is not marked as “home” in WordPress pages. * Check here: [https://wordpress.com/support/pages/front-page/](https://wordpress.com/support/pages/front-page/) * You can always specify pages by name in our plugin. Viewing 15 replies - 1 through 15 (of 457 total) 1 [2](https://wordpress.org/support/users/wordpress3cx/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wordpress3cx/replies/page/3/?output_format=md)… [29](https://wordpress.org/support/users/wordpress3cx/replies/page/29/?output_format=md) [30](https://wordpress.org/support/users/wordpress3cx/replies/page/30/?output_format=md) [31](https://wordpress.org/support/users/wordpress3cx/replies/page/31/?output_format=md) [→](https://wordpress.org/support/users/wordpress3cx/replies/page/2/?output_format=md)