wordpress3cx

Hello @jgomis and @austpack, some part of our js code is dynamic and changes according to some PHP settings. If your plugin caches our JS code, when you switch configuration you’re still providing the previous JS code to customers, and this breaks some functionalities.

For the moment, we suggest you disable the cache for all JS URLs related to our plugin, usually http(s)://your.web.site/wp-content/plugins/wp-live-chat-support/js/*.js

This should be enough to use the plugin without issues.

In the meanwhile, our dev team will look into this issue and will make improvements to the code in order to be more compatible with cache plugins.

Thanks for your time!

Hello @menathor, long term plans are to keep the plugin absolutely free, fully featured as it is now.

On premise mode can run on intranet. There is an activation request done to our server to get an unique identifier for your platform, but this is strictly required only if you use external chat servers.

Chats are stored in a separate table.

Hello @dave1234567, sorry for the confusion.
Our plugin relies on WordPress function wp_mail() to send emails.
The “From” is set by default by WordPress to wordpress@yourwebsite and it’s a global configuration for your website.
If you want to change this WordPress setting, check WordPress documentation or search how to customize this parameter in your theme.

https://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/

Hello @clonemykey, wplivechat-menu-settings isn’t an active page, unless you checked “Enable chat dashboard and notifications on all admin pages”. Is this the case?

First thing to check are “forgotten” tabs with expired WordPress logins, still trying to send requests without being authorized because session expired.

Our chat plugin communicate quite often with your wordpress server for various tasks, using XHR requests: if your session expires, all these requests will get a 403.

What we could do in this case is to stop trying after getting 403 errors and try to trigger WordPress login prompt. If the issue you’re experiencing is related to this situation, we’ll look into this matter and improve this part.

Let us know if have more details.

Hello @dave1234567, you can find email setting for Offline Messages in Settings -> Offline Messages -> “Send to agent(s)”.
Actually the label for the field is not the best one, so we understand it’s not immediate to see. We’ll improve this.

Hello @amandau, currently there’s a 50 char limit for both fields. For normal usage is more than enough. Consider that the purpose of this box is to attract users with few words and some catchy graphics: if you put a lot of text there, it’s less likely users will read.

If you need a timed custom pop-up, consider using a time trigger. This feature allows you to fully customize html inside pop-up. Check in Live Chat -> Triggers.

Hello @amandau, you can remove picture and put only text if you like. You can customize the icon and put Shaun face.

Like this:

View post on imgur.com

View post on imgur.com

You design is missing the “Start chat” button and we feel it’s quite important to have it.

Enjoy!