wordpress3cx
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Auto message (pop up)Hello @amandau, just enable auto pop-up with “No Forms” then customize messages in ‘Chat box title’ and ‘Chat box sub-title’.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Auto message (pop up)Hello @amandau, you can easily customize the pop-up message.
Check Settings -> Styling and Settings -> Chat Box
You can change picture, add text, several options there.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Feature Request: Shortcodes!Hello @chadreitsma, thanks for your suggestion.
If you check our code, you see that every single script is loaded with wp_register_script()/wp_enqueue_script() wordpress functions.JQuery is added as dependency when it’s needed: if you queue multiple times, it’s loaded only one time. No issues here.
You’re right saying we could move scripts to the footer. It’s something we’re working on, but some scripts have issues when loaded from there and require some changes.
Stay tuned for next update with a performance speedup!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Offline Chat ForumHello @austpack, thanks for your patience and your feedback.
Our test team rechecked this feature using your same environment, desktop for agent on wordpress and mobile for website visitor. The feature works properly. When agent switches from online to offline, it’s enough to refresh the page on mobile to see the offline message. Same, when agent goes back online, a simple page refresh brings the chat icon back with normal chat request. No need to clear browser cache or anything else.
We’re pretty sure the issue is not in the plugin.
Are you using some cache plugin or something else that might interfere with page content?
Forum: Plugins
In reply to: [3CX Live Chat and Talk] Send email when I’m offlineHello @serbellido, thanks for your feedback, we’ll look into this issue.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] cookie & business hoursHello @ronaldlubach, page based triggers will restart every time you reload the page. They aren’t cookie based. If you want to show the chat box, you can use the auto-popup feature: in this case, if user decide to close the chat box, it will stay closed. Otherwise, tell us what’s your goal and we’ll try to help.
Regarding business hours, we’ll improve this part in next release, giving the ability to specify 2 time intervals per day (morning and afternoon, with lunch break).
Thanks for your feedback!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Logo in Chat Box Doesn’t DisplayHello @epwwgd, it looks like there’s an issue with logo display. It should appear on chat box top bar, next to minimize and close buttons. We’ll look into this issue and fix ASAP. Thanks for your feedback.
Forum: Plugins
In reply to: [3CX Live Chat and Talk] Chat icon unresponsiveHello @kotoribrianna, your best option is to check JS console and PHP error logs. Let us know!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Offline Chat ForumHello @austpack, can you try these steps? Be sure to use a different browser/computer for agent and website visitor.
First, uninstall the plugin, then reinstall latest version. This will clean up all settings and use defaults.
Normal chat behavior
1) Login to wordpress, go online with agent
2) Reload website, click chat icon, start chatOffline chat behavior
1) Login to wordpress, go offline with agent (agent count must be 0)
2) Reload website, click chat icon, should see offline formLogout chat behavior
1) Logout from wordpress. Ensure no one is logged in.
2) Reload website, click chat icon, should see offline formOffline chat behavior and logout chat behavior must be exactly the same, this is the bug we fixed.
Let us know!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] wpmlHello @ahmaddemon89, since you’re using a translation pluign, there’s also another option. You can enable “Use localization plugin” in Settings -> Styling.
Still, we advise to use translations from translate.ww.wp.xz.cn. We’re working on translations for main languages.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Offline Chat ForumHello @austpack, check “Disable offline messages” option. If you disable offline messages and you’re offline, no icon is displayed.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Icons not showing and previewYou still have js errors on your website, it’s difficult to troubleshoot our plugin if you already have issues.
Anyway, you’re using an old version of Font Awesome:
https://carewithlove.us/wp-content/plugins/js_composer/assets/lib/bower/font-awesome/css/font-awesome.min.cssThis is Font Awesome 4.7.0 and it’s outdated. You should update your theme to v5.
This is the reason why you’re not seeing the icons.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Feature Request: Shortcodes!Hello @chadreitsma, we’ll consider your feature request for one future version. Thanks for your suggestion!
We’re working to reduce the load of the plugin and optimize its performance. If you have performance issues and you’re using On Premise chat server, try to switch Server Chat to 3CX High Performance Cloud Servers.
You can also disable some resources intensive features like “Enable Manual Chat Initiation” if you’re not using it.
Hello @paulafotografianb, this is part of the language pack, so it must be translated on translate.ww.wp.xz.cn. We’re working on translations for main languages, in the meanwhile you can propose your own here: https://es.ww.wp.xz.cn/plugins/wp-live-chat-support/
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Chat History Not WorkingHello @lighting-wholesale, chats are expected to be stored in history. Can you please check if GDPR is enabled (Settings -> Privacy) and how many days you selected to keep messages?
If this setting is correct and you still don’t see chats saved into history, can you please check your PHP logs for errors?