wordpress3cx
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Offline Chat ForumHello @austpack, this is a known issue, already fixed, under testing, together with several other fixes and improvements.
Stay tuned for the new release!Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Latest updateHello @me2ulabs, this is the Edge issue. The new update will be out soon fixing this issue. In the meanwhile, we suggest to use a standard browser like Firefox or Chrome.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Add sub-text to Offline Button…Thanks @crazyserb, you’re right, custom strings were missing there. Merging your fix for next release.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Automatic Chatbox Pop-Up / TriggerHello @crazyserb, when there are no agents online, this is the expected behavior:
1) if you click on chat icon, a small popup appears with “Leave a message” option. If you click on “Leave a message”, you see offline message form.
2) if you click on custom button with class or id specified in “Open chat window via”, you see the offline message form directly, asking for name, email and message.Can you confirm this behavior?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Latest updateHello @willjoci, thanks for your feedback. The issue has been identified and fixed. Stay tuned for the next update.
Hello, from our tests, there are no issues related to messages coming from mobile devices: they are handled exactly like other messages. Do you have some specific redirects for mobile devices on your website, or some plugin to manage mobile devices in some custom way?
Can you check your PHP logs for errors?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Latest updateHello @willjoci, sorry to hear that. Can you provide some PHP/JS logs and list of plugins you have installed? Looks like there is some conflict.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Automatic Chatbox Pop-Up / TriggerHello @crazyserb, this is a different issue. We’ll look into this and release a fix ASAP. Thanks for your feedback.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] error messageHello @macpheek, do you have a cache plugin installed? We’re getting reports of a some warnings related to session initalization when some caching plugin is installed.
In your case, the error seems related to memcached not being able to read session data, incidentally when our plugin tries to use session.
Do you see same error for other files as well?Hello @henryliang, we’ll check if there is an issue with our plugin.
Be sure to display chat box for mobile users, “Enable On Mobile Devices” must be enabled.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] adding new pages to websiteHello @zacfrulloni, this is not related to our plugin. You’d better check WordPress documentation for this.
Hello @tzwick, actually several cache plugins interfere with WP Live Chat.
As you understand, live chat and caching don’t get along very well.In your case, it seems that your website is sending some content before our plugin is able to open the session: this is a wrong behavior of some plugin for sure.
We suggest to exclude from caching /wp-live-chat-support directory on your website and see if this helps.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Automatic Chatbox Pop-Up / TriggerHello @martinjhenne, the option to execute triggers according to agent status is quite interesting and we’ll consider adding it.
In our auto popup feature we already have a “don’t bother me” feature: if user decides to close it, the popup will stay closed for the rest of the session.
Hello @gemos, this looks quite unusual. You should always see the icon in the webpage if you enabled the plugin properly.
At installation, plugin sends a request to https://activation.wp-livechat.com, this is needed to get an unique identifier for your platform. That’s the only external request.
WP Live Chat does not use special ports other than 80 or 443, depending on your website configuration. I suggest you double check with your IT department.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] activate chat from top menuHello @henrihappy, if you want your agents to be always online for Live Chat once they login in WordPress, you can disable “Agents can set their online status”.
This way, by default, agents are online once they login.We’ll consider your suggestion to add a online/offline button in WordPress top bar.
Thanks for your feedback.