wordpress3cx
Forum Replies Created
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Hello, by default icon is served from wp-live-chat-support/images/chaticon.png and it’s http or https depending on your website configuration.
You can set a custom icon, by uploading it to your server.
In any case, same website protocol (http or https) is used.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Automatic Chatbox Pop-Up / TriggerHello @martinjhenne, we rechecked the code.
You don’t need to use a trigger to auto popup: this will actually interfere with popup management.
Choose the auto pop-up behavior you prefer and remove related trigger.About the offline messages issue, we discovered an extra check on admin logged in: this was considered an online agent by mistake. We already fixed this and it’s under testing.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Automatic Chatbox Pop-Up / TriggerConsider that if you disabled “Agents can set their online status”, this means that every logged in user will be automatically online.
In this case, the only way to get offline messages is to logout.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Automatic Chatbox Pop-Up / TriggerHello @martinjhenne, thanks for your feedback.
Since you’re using a trigger, there’s a chance the option “only when agents are online” is bypassed. We’ll look into this.
You’re right about the issue with agent offline not triggering offline messages.
This will be fixed ASAP.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] CHATHello @tylerfisher, currently there are no apps. We plan to add mobile apps on next major 9.x release.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Bug after latest updateGDPR compliance is COMPULSORY in Europe and strongly recommended anywhere else. You can disable from settings, but it’s better if you pay attention to privacy related issues.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Leaving Chat Refreshes PageHello @kassiev, the end chat refresh issue has been fixed in latest 8.1.2. Let us know!
Hello, we added this feature in the new 8.1.2. Let us know if it fits your needs!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Bug after latest updateHello, new version 8.1.2 contains a fix for this issue. Let us know if everything is fine on your environment!
Thanks for your feedback. We’ll promptly look into this issue.
Do you have a multisite installation?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Chat Pop Up HELP!Hello, new version 8.1.2 contains an improved version of auto popup management. Let us know if it fits your needs!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] country flag/initiate chat button2) Country detection is back in new 8.1.2. Let us know!
This issue is fixed in new version 8.1.2. Let us know!
Hello, new version 8.1.2 contains some rework on css and should now not interfere with other plugins. Can you check if it’s ok in your environment?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Icons not ShowingHello, version 8.1.2 solves the issue. Now plugin is using Font Awesome v5 and conflicts are gone. Let us know!