wordpress3cx
Forum Replies Created
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Hello, version 8.1.2 fixes the issue. Let us know!
Hello, version 8.1.2 includes the feature you have requested. Let us know!
Hello, new version 8.1.2 includes visitor country detection support. Let us know!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Leaving Chat Refreshes PageHello @kassiev, the page refresh will be removed in one of next updates. Check changelog and keep plugin updated!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Chat Pop Up HELP!Hello, thanks for your feedback. Actually there is some confusion with this feature. We’re going to clean this up, giving 3 possible options:
1) No auto popup
2) Basic, with icon and tagline only
3) Full, with user formStay tuned for incoming release.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] country flag/initiate chat buttonHello, thanks for your feedback.
1) Could you please check “Enable Manual Chat Initiation” option in “General settings”? You are probably using on premise chat server and this feature is not available anymore due to heavy load and unreliability. This feature is only available if you switch to “3CX High Performance Cloud Servers” in “Advanced features”.
2) There were several privacy related issues with this feature. We plan to reimplent in a better way very soon. Stay tuned for an update.
Hello, thanks for your feedback.
So basicly you removed “text-align: center” for that class and this fixed popup forms for WPBakery?
We’ll do some checks, I think we can remove this permanently to avoid issues if it doesn’t affect other areas, otherwise you have to change CSS manually at every update.Hello, thanks for your detailed feedback. This is a bug and will be fixed ASAP. Stay tuned for next release.
You’ll get a notice when this is fixed.Hello, this is an unexpected behavior. By default the plugin should always keep the conversation when visitors are browsing your website. This could be related specifically to your wordpress installation. Do you have other plugins installed? Which ones? Do you have some specific cookie or session settings?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Translation DutchHey @kvanopde, thanks for helping with translation!
Ideally, if your website is multilanguage, you should be already setting the correct locale in the page offering the chat box.
So for example if I’m dutch, I go to the dutch version of your website, and I see the chat box in dutch.
Locale is completely handled by WordPress.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Icons not ShowingHello @maryando, you’re right, there is a bug and you cannot empty the facebook url. This will be fixed in next release. Thanks for letting us know!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Icons not ShowingHello, first of all there is no pro version. The free version has all features enabled for everyone.
1) This is a know problem and it’s related to Font Awesome v4 conflicting with Font Awesome v5 that probably you have enabled in your wordpress theme. We’re migrating to v5 and we expect to release in a few days. This will solve your issue.
2) If you don’t enter a Facebook url in Chat Box -> Social, the icon doesn’t appear.
Feel free to contact us here if you think there are other bugs or unexpected behaviors.
We’ll test Ocean theme as well.
Looks like our plugin is using FontAwesome v4.7 while Storefront is using v5. The conflict between different versions generates the issue.
We plan to update to FontAwesome v5 in near future to address all these issues.
In the meanwhile, as a temporary non-optimal fix, you can try to add this line to css/themes/modern.css in our plugin:
.fa {font-family: FontAwesome !important;}This will fix the plugin appearance but could have side effects on the wordpress theme you’re using.
Let us know if this solves your issue.
Hello, thanks for pointing this out. We’ll fix this in upcoming release.
Sorry for the trouble.Thanks for the screenshots.
First looks like an issue with a parameter in Settings -> Privacy. Please double check and correct.
The second one looks an issue with your theme using an old version of Font Awesome. Instead of squares, you should see “thumb up” and “thumb down” images, taken from Font Awesome.
Try to enable “Enable Font Awesome set” (if disabled) option and see if this helps.
If this doesn’t solve the problem, you have to update your theme to get a newer version of Font Awesome.In the meanwhile, we were able to reproduce your issue with theme “Storefront”. We’ll investigate further for alternative solutions.