WPCharitable

@yllew thanks for reaching out about this.

I’ve already reached out to our team to examine this and anticipate a fix to appear in the next release of the plugin. Meantime for the fastest way to resolve this we recommend deactivating the plugin and restoring the older version.

If you cannot access the site or restore from a backup, then you might need to deactivate the plugin via FTP. You can follow below steps to manually delete the plugin:

– Download and install FTP client like Filezilla.
– Open FTP client and enter your FTP access credentials (host, username and password) to access files on your server.
– Navigate under /wp-content/plugins folder.
– You can rename the Charitable folder to something like charitable-old or delete it entirely since you might be replacing it. For other methods, you can examine this page which contains alt methods to deactivate plugins:

https://www.wpbeginner.com/beginners-guide/how-to-easily-deactivate-wordpress-plugins/

You can visit this page to select “1.6.60” from “previous versions”:

https://ww.wp.xz.cn/plugins/charitable/advanced/

You can then download and add this older version of the plugin to your site.

Please let me know how it goes or if you have further questions.

Going to consider this resolved but feel free to reach out for any further assistance!

@klpinney

Thanks for reaching out.

WPCharitable usually returns that message when Paypal when email being returned in Instant Payment Notification (IPN) doesn’t match the Paypal email in Charitable settings. You might see “IPN data:” and then some information next to this if you see this next to the reported error in the donation log. I would start off if you can confirm BOTH. Chartiable usually denotes a failure on the donation if these do not match.

Glad you were able to resolve this issue @ralonzo29!

@yvonnephoto: Based on what you have described, it sounds like you have had several donations go through and processed on PayPal, but not updated to Paid in Charitable. Is that right?

Have you had other donations go through successfully and marked as Paid in between?

For the pending donations, in the WordPress dashboard, check what shows in the Donation Log meta box for those donations; sometimes that has more information about why the donation is still pending.

Cheers,
Eric

Hi @angelam2020,

Sure, it’s possible; just requires a little bit of code.

What you have to do is create a new “currency” in the site. Here’s an example showing how you can add an “Hours” currency:

https://github.com/Charitable/library/blob/master/general/add-hours-currency.php

We have a guide available at https://www.wpcharitable.com/documentation/3-ways-to-add-code-customizations-to-your-site/ showing how to add code like this to your site.

Cheers,
Eric

We released an update to Reach today which should resolve the issue with Revolution Slider.

Glad you like the theme!

Cheers,
Eric

I’m sorry about this issue. I’m not 100% sure when this bug crept in, but the problem appears to be specifically with sites that don’t use English as the site language. We’ll have a fix for this in our next release, version 1.4.2. Planning to release that early next week, but if you’d like to get a hold of the current development version, you can download it from https://github.com/Charitable/Charitable/archive/master.zip

Cheers,
Eric

Hi Angie,

Could you let me know if you are still having problems with this?

Cheers,
Eric