WPCharitable

Hi Neeraj,

Sorry for the delay in getting back to you about this. Could you check whether all the donations are listed as Paid, or if some are still Pending? Pending donations are not included in the stats by default.

Cheers,
Eric

You can remove that using a bit of custom CSS:

abbr.required {
    display: none;
}

You should add this to your theme’s stylesheet, or use the Simple Custom CSS plugin (or Jetpack’s Custom CSS module if you have Jetpack installed).

Cheers,
Eric

Yes, you can change the [campaigns] shortcode to display a link to the campaign page itself instead of the donation page. Just set the button parameter to details. Example:

[campaigns button="details"]

See our documentation for more parameters you can use with the shortcode.

Cheers,
Eric

Hi Neeraj,

It’s not a cache issue. Basically, it’s PHP saying that your code is trying to include a certain file that does not exist in your file system.

Did you switch to one of the default WordPress themes?

Try also disabling all plugins and then re-enabling them one at a time.

If you have FTP access, try checking the file exists at the place where the error message says it’s trying to find it (h:\root\\home\rockypannu-001\www\x5crockypannu\x5cwp-content\x5cthemes\x5clms/skins/white-electricblue/options.php).

Cheers,
Eric

Right now, the only way to manually add donations is through the Offline payment gateway. So to add this donation, go to Charitable > Settings > Payment Gateways and temporarily enable the Offline donation gateway.

After doing that, go to your website and create a donation for the amount, choosing the offline payment option.

Once you have made the donation, you can turn off the Offline gateway if you don’t want to use it, and you can go to Charitable > Donations to mark the donation as Paid (by default, offline donations are considered “Pending” until they are confirmed as paid).

This is definitely something we want to improve in the future, probably by adding an extension to be able to add donations manually from the dashboard.

Cheers,
Eric

Hi Neeraj,

The number of donors is based on the number of unique donors, not the number of donations. So if one person has donated twice, they will just be listed as 1 donor — not 2 donors. Could you check that the number of donors corresponds to the number of unique donors?

Cheers,
Eric

Hi Neeraj,

It looks like the issue is with the lms theme, since the error message is referring to missing files that are part of that theme. Try switching to a different theme to see if the problem goes away. You could try re-uploading the entire theme again to see if that resolves the issue.

Cheers,
Eric