WPCharitable
Forum Replies Created
-
@blissmission thanks for sharing the link. just attempted to test it quick so we can share it with our team, but i didn’t spot a place to enter a donation and the error message confirms I didn’t enter anything: https://a.supportally.com/i/YstMun
Can you confirm there’s a donation amount? Can you confirm what settings regarding goals, etc for your campaign are there? It shouldn’t be possible usually NOT to have SOME kind of field to enter an amount.
Finally, noticed you appear to be using the recurring extension, which probably means you are a license holder for the paid Charitable version. If you are send your email associated with your account along with a support request to us and you’re support will be included in priority support.@itapress thanks for this! we’ll forward this to our developers, and i wouldn’t be surprised if you saw updates regarding some of these in the next version of Charitable. 👍🏻
@blissmission I would follow the other suggestions above – but i’ll repeat some of that here:
Make sure the WP_DEBUG_DISPLAY constant in your wp-config.php is set to false. Also make sure any plugins that might be turning “Debug mode” for WordPress on (especially for display, regardless of other settings) is set to “display logs” off (or deactivate the plugins to see if the problem persists). While you are at it, you might want to turn off any caching (or whiltelist your donation page) just in case.
I would try those steps first. And feel free to share a link here (we can try to see if we can reproduce – even better if you can put Charitable into test mode before sharing the link). Thanks.
@jdowns1 Thank you very much for your feedback. Glad we were able to help and that you love Charitable!
@kombimedia thank you! we greatly appreciate the feedback… and we are looking to add more improvements to the newsletter addon (and MailChimp related) in the future too. 🙂
We are going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
Update: Issue was with the Siteground Security Optimizer plugin preventing access (403) to some Charitable files related to CSS and template visuals. Deactivating the plugin confirmed.
@rosbiffer Thanks! So we did an initial test in Chrome and things are looking ok (we created a one column template) https://a.supportally.com/i/hAE1j4 – but since you are communicating with you on another (paid) support we might ask you for site access privately there to take a closer look. We’ll update this forum post one way or the other however.
@rosbiffer thanks for this! i’m going to pass this along to our team. I’m going to close this conversation because these, once confirmed and afterwards addressed, will appear in a Charitable maintenance update… and we can update this conversation when that is out if you wish (or if there’s further conversation on these here please continue).
Again thanks!
@rosbiffer can you (1) provide a step by step on the quickest way to reproduce the error (2) let us know what browser you are using (3) and a similar sized image (or the image itself but can understand if you don’t feel comfortable providing that). I’ll provide this to our team and can pass along any information when I get it. Thanks!
@rosbiffer my initial look at the page in web dev tools didn’t spot what you’re describing. I’m sure you are seeing them, so If you want to provide a screenshot of the errors/warnings I’ll gladly pass them along to the team. Thanks!
@rosbiffer Thanks for reaching out. Charitable doesn’t have reCaptcha abilities built into it – but it does have it in the Spam Blocker extension as part of our paid plans. So if you have an active license then my suggestion would be to use our support form to reach out with this question. Thanks!
@rosbiffer take a look at this (which you can add via WPCode or copy and paste this into functions.php of your theme or any other code editor):
https://library.wpcode.com/snippet/r2mg6r62/
We will be adding a currency value there in an upcoming version of Charitable as well.Hope this helps!
@brainfire9 that’s good news, but I would feel knowing what went wrong (you never know if you run into the same issue). My guess is that something was interfering with the AJAX response. Making sure debugging display turned off on ANY production site is always a good idea.
As a precaution I would turn the WP_DEBUG_LOG and WP_DEBUG to on/true for a little while. If this happens, then you’ve already potentially caught a logged error. Thanks for supplying the system info – not seeing any flags in there.
But again glad to hear things are ok… if it happens again note what I suggested above and we’ll cross that bridge if it happens (together). Thanks!@nick1122 Thanks. Picture is becoming more clear. Focusing on the AJAX, see if you can view the responses to those requests and confirm if it’s proper JSON being returned (you should be able to click on a ajax request to admin-ajax.php).
It’s possible something is producing an error that is showing up in the AJAX communication or an error in campaign creation (which is rightly producing the error) which might require making sure WP_DEBUG and WP_DEBUG_LOG is on so we can document those errors effectively. Regardless of the outcome let’s do this next and see if we can confirm any errors, since we still can’t seem to reproduce the issue even with PHP 8.0.