Hi Jignesh,
Thank you for your assistance on this.
We wanted to provide an update that the issue has now been resolved. After further investigation, we found that it was not related to your plugin. Instead, the behavior was caused by a separate anti-fraud plugin that was marking the orders as cancelled.
Once we adjusted that configuration, orders started processing normally again.
We appreciate your time and support in looking into this.
Hi Jignesh,
Thank you for the update.
We wanted to check if there’s anything we can provide from our end to help speed up the investigation. Currently, no payments are going through, so this is impacting transactions on the site.
Please let us know if you need logs, screenshots, or any specific test cases, and we’ll provide them right away.
Looking forward to your update.
