Rashed Hossain
Forum Replies Created
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Hello @seeken
As mentioned earlier, this forum is exclusively for free products. We’re unable to provide support for Pro products here, as it would violate community guidelines.
Hello,
Thank you for bringing this to our attention.
For the issue with untranslated items in the course editor section, we recommend using the **Loco Translate** plugin to manage translations effectively. Loco Translate allows you to modify language files directly from your WordPress dashboard, ensuring that all strings, including those in the course editor, are translated correctly.
Steps to resolve the issue:
1. Install and activate the Loco Translate plugin.
2. Navigate to Loco Translate > Plugins in your WordPress admin panel.
3. Select the plugin (e.g., Tutor LMS) you want to translate.
4. Check the course editor-related strings and update the translations accordingly.
5. Save the changes and clear your site cache.If the issue persists after using Loco Translate, it might be related to a recent update. In such a case, please share specific untranslated strings or screenshots so our development team can investigate further.
Let us know how it goes!
Best regards,
Rashed Hossain
Lead, Tech Support at Tutor LMS.Hello,
Thank you for reaching out.
It seems like there might be a conflict after the update to version 3.1.0. Here are a few steps you can try to resolve the issue:
1. Check for Plugin Conflicts: Deactivate all other plugins (except Tutor LMS and WooCommerce) and see if the issue persists. If the issue is resolved, reactivate the plugins one by one to identify the conflicting plugin.
2. Theme Conflict: Switch to a default WordPress theme like Twenty Twenty-Three to see if the issue is theme-related.
3. Check PHP Version: Ensure that your server is running a compatible PHP version. Tutor LMS works best with PHP 7.4 or higher.
4. Enable Debugging: Enable WordPress debug mode to see if any specific errors are logged. You can do this by adding the following line to your wp-config.php file:
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );5. Reinstall Tutor LMS: Try reinstalling the Tutor LMS plugin. You can deactivate and delete the plugin, and then reinstall it to ensure that all the necessary files are intact.
If none of these steps help, it might be best to check your server logs for any specific error messages that could point to the root cause.
Please let us know if you need further assistance.
Hello,
Thank you for reaching out. Since you are using the Tutor LMS Pro version, this forum only covers support for free products. We appreciate your understanding!
Hello,
Thank you for reaching out.
The certificate feature is part of Tutor LMS Pro, and this forum is specifically for support with the free version of Tutor LMS. For issues related to Tutor LMS Pro.
Forum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Emails translation issueHello,
Thank you for reaching out.
It appears the issue you’re experiencing is related to the Tutor LMS Pro plugin, which handles the automatic emails and their translations. Unfortunately, this forum is dedicated to support for free products only, and the issue you’re facing falls under the Pro version.
Best regards,
Rashed Hossain
Lead, Tech Support at Tutor LMS.Hello,
Thank you for reaching out.
The issue you’re experiencing with user roles not being able to access or edit courses after upgrading to Tutor LMS version 3.0 could be due to a compatibility issue or a bug introduced in the update. The free version of Tutor LMS should allow the assigned roles to access and edit courses, so this is not expected behavior.
To clarify:
– The issue you’re facing in the free version might also occur in the Pro version if the same factors (such as plugin or theme conflicts) are present.
– To troubleshoot this, I recommend ensuring that your WordPress, theme, and all plugins are updated to their latest versions.
– Additionally, try disabling any other plugins temporarily to see if there is a conflict.If the issue persists, please consider providing any error logs or further details on the issue, so we can assist you more effectively.
Let me know how it goes!
Best regards,
Rashed Hossain
Lead, Tech Support at Tutor LMS.Hello @lookwhoo,
Thank you for bringing this issue to our attention, and I apologize for the frustration it has caused.
It seems like this problem could be related to a conflict introduced by the recent update. Since you have already deactivated all plugins and switched themes to rule out conflicts, I recommend the following additional steps to troubleshoot:
1. Enable Debugging: You can enable WordPress debugging to check if any error messages might give us more insight into what’s causing the issue. Add the following lines to your
wp-config.phpfile:define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false );Afterward, check the
wp-content/debug.logfile for any errors related to the course editing issue.2. Reinstall the Plugin: Sometimes, the update process can miss certain files. Please try reinstalling the Tutor LMS Pro plugin.
3. PHP Version Compatibility: Ensure your server is running a compatible version of PHP. Tutor LMS recommends PHP 7.4 or higher.
If none of the above resolves the issue, please provide any error logs or further details, and we will assist you further.
Hello,
I’m glad to hear that the issues have been resolved with the latest version (v3.1.0). I apologize for any confusion earlier, and I appreciate your understanding. It’s great to know that the Tutor LMS technical team has addressed the reported issues effectively.
If you have any further questions or need assistance moving forward, feel free to reach out. We’re always here to help!
Thank you again for your patience, and I wish you continued success with your courses.
Best regards,
Rashed Hossain
Lead, Tech Support at Tutor LMS.Hello,
Thank you for providing the details of the issue. Based on what you’ve described, it seems that the WooCommerce cart and checkout pages might be missing or not properly configured. To resolve this issue, please follow these steps:
1. Create Cart and Checkout Pages:
– Go to **Pages > Add New** in your WordPress Dashboard.
– Create a page titled **Cart** and use the WooCommerce shortcode[woocommerce_cart].
– Create another page titled **Checkout** and use the shortcode[woocommerce_checkout].2. Assign the Cart and Checkout Pages:
– Go to **WooCommerce > Settings**.
– Click on the **Advanced** tab.
– Under **Page Setup**, ensure that both the **Cart Page** and **Checkout Page** are assigned to the corresponding pages you just created.After completing these steps, test again to see if the issue persists. If it does, feel free to reach out for further assistance.
Best regards,
Rashed Hossain
Lead, Tech Support at Tutor LMS.Hello @asiafiliano
Thank you for reaching out and sharing your concern. Since this forum is only for support regarding the free version of the plugin.
Hello,
Thank you for reaching out! To resolve these issues, you’ll need to use custom CSS. After adding CSS codes to your website must clear your browser cache.
Hello @mohamedalaa192001,
Thank you for bringing this to our attention!
This issue typically occurs when a caching or optimization plugin is in use, as such plugins can interfere with nonce validation. To resolve this, please try the following steps:
1. Clear your site’s cache, including the browser cache.
2. If you’re using a caching or optimization plugin, temporarily disable it and test the signup process again.
3. Exclude the Tutor LMS pages (such as the student registration page) from being cached. Most caching plugins allow you to specify pages to exclude.If the issue persists after these steps, please let me know, and we’ll assist you further.
Hello @amrr1234
Thank you for your detailed feedback and for sharing your testing findings.
It appears that the issue is related to the Tutor LMS Pro plugin. Since this forum supports only the free version of Tutor LMS
Hello,
Thank you for reaching out. The Zoom meeting integration is a feature of Tutor LMS Pro. As this forum is dedicated to support for free products.