WPRobo Limited

Hi @lele85,

Thank You for confirming!

Regards,

To remove the space, you’ll need to modify the email styles. Here’s how you can do that:

add_filter( 'woocommerce_email_styles', 'custom_woocommerce_email_styles' );

function custom_woocommerce_email_styles( $css ) {
    $custom_css = "
        /* Remove padding/margin above the logo */
        #template_header_image img {
            margin: 0 !important;
            padding: 0 !important;
        }
    ";

    return $css . $custom_css;
}

Another, more direct approach, would be to copy the email templates to your theme and then modify the styles there.

• Copy the WooCommerce email templates from wp-content/plugins/woocommerce/templates/emails/ to yourtheme/woocommerce/emails/.
• Edit the email-header.php in yourtheme/woocommerce/emails/.
• Find the section that outputs the logo and adjust or remove any margin or padding CSS properties associated with it.

Lastly, if you’re not confident in coding, consider reaching out to a developer for more personalized assistance.

Best Regards,

Raza

WPRobo

Hi @nhituyet1,

The problem you’re facing is that the custom email template you’ve created, as per the instructions on WooCommerce’s documentation, isn’t being used when an email is sent.

Given the problem and the provided steps, let’s diagnose and provide solutions:

Confirm File Paths and Locations:

◘ Double-check your active theme’s directory to ensure the custom template files are in the correct location. It should be something like:
/wp-content/themes/your-active-theme-name/automatewoo/custom-email-templates/custom-3/

◘ Inside the custom-3 directory, you should have the necessary files: email-styles.php, email-header.php, and email-footer.php.

• Ensure that your filter is correctly added to the functions.php file of your active theme (or child theme if you’re using one).
• The filter might look something like:

add_filter( 'automatewoo/custom_email_templates', 'my_custom_email_template' );

function my_custom_email_template( $templates ) {
    $templates['custom-3'] = get_stylesheet_directory() . '/automatewoo/custom-email-templates/custom-3/';
    return $templates;
}

Make sure there are no syntax errors in the functions.php file, which could break the functionality. You can confirm this by checking your site for any visible errors or by reviewing the wp-content/debug.log file (after ensuring WP_DEBUG and WP_DEBUG_LOG are set to true in wp-config.php).

Thank You,

Raza

WPRobo

Hi @birthma !

I think you are looking for something like the following screenshot https://i.vgy.me/mrjkDx.png.

Please let me know if I am right?

You can achieve this by using CSS.

Thank You,

Raza

WPRobo

Hi @sspools

From your description, it sounds like the tool is functioning correctly when creating new products, but experiences issues when trying to update existing products based on ID or SKU. Here are some steps and considerations to help diagnose and potentially resolve the problem:

• Ensure that you’re using the latest version of WooCommerce.
• Double-check the CSV or XML file you’re using for any inconsistencies or formatting errors. Ensure that the ID or SKU fields in the file match those in your WooCommerce store.
• Ensure there are no special characters or unusual data in the file that might be causing the upload to halt.
• Sometimes, the file might be too large, or the server’s PHP settings might not be configured to handle the file upload. You can check with your hosting provider to increase the maximum upload limit or PHP memory limit.
• Deactivate other plugins temporarily to see if there’s a conflict with another plugin. If the issue is resolved after deactivating a specific plugin, you’ve found the culprit.
• Even if no error is displayed on the frontend, there might be details in the server’s error logs or WooCommerce logs. Checking these logs can give insights into what might be causing the issue.
• Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. If it doesn’t, the problem might be with the theme.

I hope this helps in identifying and resolving the issue. Please let me know if you need further assistance.

Kind Regards,
Raza
WPRobo