Sam

Makes sense.

I hope EO are paying you because WP users could not use their services with this plugin ; )

Hi Olaf, we don’t. If we are creating orders from marketplaces you are not allowed to to send marketing emails so they just stay as unsubscribed by default. Essentially, customers should only be subscribed if they checkout via woo and your checkbox is selected.

Hi again. I asked ChatGPT to help me debug the issue and it came back with the following. Makes sense, I hope it helps:

In include/class-woo-emailoctopus-integration.php, the method that actually sends customers to EmailOctopus is:

public function add_subscriber_callback( $order_id, $old_status, $new_status )

That method runs whenever an order status changes to processing or completed. It checks a post meta flag to avoid double-subscribing, and it adds a “newsletter” tag if the checkbox was ticked—but it never bails out when the checkbox is not ticked and “Subscribe everyone” is turned off. In other words, it proceeds to subscribe every customer once the order hits processing/completed.

You can see the breadcrumbs in the code:

• Checkout stores a meta flag:
  • If the checkbox is ticked, it sets fweo_emailoctopus_subscribed = 'checked'.
  • If “Subscribe everyone” is on, it sets fweo_emailoctopus_subscribed = 'all'.
  • If the checkbox is not ticked and “Subscribe everyone” is off, it sets nothing (empty).
• Later, add_subscriber_callback() always tries to subscribe on status change; it only uses that meta to (a) stop re-subscribing if already 'subscribed', and (b) add the “newsletter” tag if it was checked. There’s no guard like “only run if checked OR subscribe-everyone is on”.

It also gave me the following snippet as a work around:

// Block auto-subscribe for customers who did NOT opt in, without editing the plugin.
add_action('woocommerce_checkout_update_order_meta', function($order_id) {
// Read the plugin’s settings
$settings = get_option('woocommerce_fws-woo-emailoctopus_settings');
$subscribe_everyone = isset($settings['em_store_all_customers']) && $settings['em_store_all_customers'] === 'yes';

// What the plugin stored at checkout:
//  - 'checked'  → user ticked the box
//  - 'all'      → "subscribe everyone" mode
//  - ''/missing → user did NOT tick the box
$flag = get_post_meta($order_id, 'fweo_emailoctopus_subscribed', true);

// If "subscribe everyone" is OFF and the user did NOT tick the box,
// set the sentinel value the plugin treats as "already handled"
if (!$subscribe_everyone && $flag !== 'checked') {
    update_post_meta($order_id, 'fweo_emailoctopus_subscribed', 'subscribed');
}
}, 9999); // run AFTER the plugin sets its own meta

• This reply was modified 8 months, 1 week ago by Sam.

Ah ok got it. We already offer Klarna and Clearpay with direct accounts.

Braintree, not the plugin, the platform itself is not as slick and seems more complicated to set up than others. For example the issue with that ID for myself. This is probably because we used braintreen previously with the woo plugin for it. However, that user does not exist in Braintree. It would make more sense if they gave the option to clear all users…

Regarding Stripe rates, they said to me they will not give negotiated pricing unless we did above £100k a month. But because we moved a lot of the business to paypal, we would have to move it back to stripe and lose 0.6% on 3 months transactions, which would be expensive. Quite annoying.

thanks