mimm
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Viewing 15 replies - 1 through 15 (of 15 total)
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Thank you @rajeshml I keep my fingers crossed
@anastas10s thanks for the update!
Is there any chance to fix this quickly? I now have to check each order to see if it has been updated correctly and possibly make changes manually.
Just so I can have a better understanding of this, while testing, did you only have WooCommerce and Stripe as the active plugins or otherwise? If not, I recommend testing while only having WooCommerce and Stripe for WooCommerce as the active plugins.
Also, please try switching to a default theme and see if this issue persists.
Forgive me but I don’t understand “while testing” part of your question. The site is public and and I’m not “testing” it. The issue happens from time to time for the specific payments described above. I can’t deactivate plugins and change theme and then wait for customers because they will not come as the site will be not functional.
Unfortunately, re-creating the webhook does not work. I have checked this before.
This is what I see in my Stripe dashboard. It is already “Latest” version.
2019-09-09is the version mentioned in the woocommerce-gateway-stripe source code:- This reply was modified 2 years ago by mimm.
1- Is there a customer who is affected by this problem multiple times?
2- Is there an address that is affected by this problem multiple times?
Short answer: no (I already answered these questions in https://ww.wp.xz.cn/support/topic/payment-pending-but-payment-succeeded/#post-17806692)
Lastly, it would be helpful to contact Stripe and get their opinion about the issue.
Stripe says all is fine on their side.
The only pattern I could find in Stripe details is empty “bank” attribute in “problematic” payments.
Przelewy24 payments that have not been changed correctly in WooCommerce:
"payment_method_details": {
"p24": {
"bank": "",
"reference": "P24-A5M-###-###",
"verified_name": null
},
"type": "p24"
},Przelewy24 payments that have correctly updated the order:
"payment_method_details": {
"p24": {
"bank": "blik",
"reference": "P24-D7M-###-###",
"verified_name": null
},
"type": "p24"
},Sure, here are the screenshots:
There is only one product in the shop.
All customers are different and they use different addresses.
Hi @omarfpg
Many thanks for your reply.
Thank you for opening your own thread for further reviewing. As I understand this is happening even after updating to 8.3.1, but it’s only happening for one payment method P24, and furthermore, it’s intermitent, sometimes it works, sometimes it doesn’t, correct?
Correct
Can you tell us if you’re using the New checkout experience or the Legacy checkout experience? Are you using a checkout page with the shortcode or blocks?
I’m using shortcode “[woocommerce_checkout]”.
System Status Report
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shop_order_placehold: 62 wp_block: 1 wp_font_face: 33 wp_font_family: 12 wp_global_styles: 3 wp_navigation: 1 wp_template: 1 wp_template_part: 1 wpdiscuz_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (16) ### Advanced Woo Labels: przez ILLID – 1.94 CookieYes | GDPR Cookie Consent: przez CookieYes – 3.2.4 Flexible Checkout Fields: przez WP Desk – 4.1.6 Kadence Blocks – Gutenberg Blocks for Page Builder Features: przez Kadence WP – 3.2.41 LiteSpeed Cache: przez LiteSpeed Technologies – 6.2.0.1 MailerLite - Signup forms (official): przez MailerLite – 1.7.10 UpdraftPlus - Kopia/przywracanie: przez UpdraftPlus.Com DavidAnderson – 1.24.3 WooCommerce.com Update Manager: przez Automattic – 1.0.2 WooCommerce Stripe Gateway: przez WooCommerce – 8.3.1 WooCommerce: przez Automattic – 8.9.2 Wordfence Security: przez Wordfence – 7.11.5 WP Consent API: przez RogierLankhorst – 1.0.7 WP Extra File Types: przez Davide Airaghi – 0.5.2 WP-GPX-Maps: przez Bastianon Massimo – 1.7.08 WP Mail SMTP: przez WP Mail SMTP – 4.0.1 wpDiscuz: przez gVectors Team – 7.6.19 ### Inactive Plugins (0) ### ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### WordPress automation by Aplikacje zenbox.pl: przez – ### Settings ### API Enabled: – Force SSL: – Currency: PLN (zł) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 dni Level threshold: – Log directory size: 542 KB ### WC Pages ### Strona sklepu: #1150 - /sklep/ Koszyk: #1153 - /koszyk/ Zamówienie: #1403 - /checkout/ Moje konto: #1159 - /moje-konto/ Regulamin: #1443 - /regulamin-sklepu/ ### Theme ### Name: Kadence Version: 1.2.5 Author URL: https://www.kadencewp.com/ Child Theme: ❌ – Jeśli modyfikujesz WooCommerce lub motyw nadrzędny którego nie jesteś autorem polecamy używanie motywu potomnego. Zobacz: Jak tworzyć motywy potomne WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings async-product-editor-category-field launch-your-store Daily Cron: ✔ Next scheduled: 2024-06-05 18:35:04 +02:00 Options: ✔ Notes: 51 Onboarding: completed ### Action Scheduler ### Zakończ: 244 Oldest: 2024-05-05 20:58:59 +0200 Newest: 2024-06-05 16:39:58 +0200 Niepowodzenie: 1 Oldest: 2024-04-22 14:47:46 +0200 Newest: 2024-04-22 14:47:46 +0200 Oczekujące: 3 Oldest: 2024-06-06 00:13:07 +0200 Newest: 2024-06-06 16:39:58 +0200 ### Status report information ### Generated at: 2024-06-05 19:04:05 +02:00 `Fatal error logs
(I don’t have such a log)
Could you tell me if there have been any successful orders via Przelewy24 after you recreated the hooks?
Yes, about five p24 orders have been correctly updated since the webhooks were recreated.
Hello,
Unfortunately, the problem has reappeared. Despite the successful payment in Stripe, the woocommerce order was not updated three hours after the payment was made. I had to manually change its status. This and previous failed orders were paid by p24 (Przelewy24) method. However most of the time p24 works properly.woocommerce-gateway-stripe:
2024-06-04T17:08:34+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents request: Array ( [capture_method] => automatic [payment_method] => pm_########YVXcOwpYatv5 [shipping] => [return_url] => [amount] => 8900 [confirm] => true [currency] => pln [customer] => ########### [description] => ########### [metadata] => Array ( [customer_name] => ########### [customer_email] => ########### [site_url] => ########### [order_id] => 1567 [order_key] => wc_order_#####ce4fHaSm [payment_type] => single ) [payment_method_types] => Array ( [0] => p24 ) ) ====End Log==== 2024-06-04T17:08:36+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents response with stripe-version: 2019-09-09 ====End Log==== 2024-06-04T17:09:51+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Begin processing UPE redirect payment for order 1567 for the amount of 89.00 ====End Log==== 2024-06-04T17:09:51+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents/pi_################1VDjrwVm?expand[]=payment_method ====End Log==== 2024-06-04T17:09:56+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== charges/py_################18iE8BlV request: Array ( ) ====End Log==== 2024-06-04T17:09:56+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Could not find order via charge ID: py_################18iE8BlV ====End Log==== 2024-06-04T17:09:57+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== charges/py_################18iE8BlV response with stripe-version: 2019-09-09 ====End Log==== 2024-06-04T17:09:57+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Stripe PaymentIntent pi_################1VDjrwVm succeeded for order 1567 ====End Log==== 2024-06-04T17:09:57+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Stripe UPE waiting for redirect. The status for order 1567 might need manual adjustment. ====End Log====Notes from Order 1567:
Stripe payment intent created (Payment Intent ID: pi_################1VDjrwVm) 2024-06-04 19:08Stripe logs
ALL ACTIVITY py_################iE8BlV was charged PLN 89.00 04/06/2024, 19:09:55 PaymentIntent status: succeeded The payment pi_################1VDjrwVm for PLN 89.00 has succeeded 04/06/2024, 19:09:55 The payment pi_################1VDjrwVm for PLN 89.00 requires you to take action in order to complete the payment 04/06/2024, 19:08:36 A new payment pi_################1VDjrwVm for PLN 89.00 was created 04/06/2024, 19:08:34 PaymentIntent status: requires_action 200 OK A request to create a PaymentIntent completed 04/06/2024, 19:08:34@shameemreza many thanks for your response. I just recreated my webhook by the documentation you provided. I will monitor my orders and let you know if the problem occurs again. Thank you
Hi, I have similar problems on 8.3.1 version (WC 8.9.1; WP 6.5.3). Some orders are paid in Stripe but still pending in Woocommerce. I waited about an hour or so to see if it would synchronize on its own. I tried sending the webhook again from Strip but that didn’t help. I talked to Stripe. They say it’s a problem with Woocommerce. I eventually changed the status of the order manually.
log snippets:2024-06-01T13:19:58+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents request: Array ( ### ) ====End Log==== 2024-06-01T13:19:59+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents response with stripe-version: 2019-09-09 ====End Log==== 2024-06-01T13:20:35+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Begin processing UPE redirect payment for order 1550 for the amount of 99.00 ====End Log==== 2024-06-01T13:20:35+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents/pi_############YVXc16JYOgdY?expand[]=payment_method ====End Log==== 2024-06-01T13:21:12+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Could not find order via charge ID: py_############YVXc1MP48LJB ====End Log==== 2024-06-01T13:21:12+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== charges/py_############YVXc1MP48LJB request: Array ( ) ====End Log==== 2024-06-01T13:21:13+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== charges/py_############YVXc1MP48LJB response with stripe-version: 2019-09-09 ====End Log==== 2024-06-01T13:21:13+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Stripe PaymentIntent pi_############YVXc16JYOgdY succeeded for order 1550 ====End Log==== 2024-06-01T13:21:13+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Stripe UPE waiting for redirect. The status for order 1550 might need manual adjustment. ====End Log==== 2024-06-01T14:13:07+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Could not find order via charge ID: py_############YVXc1MP48LJB ====End Log====- This reply was modified 2 years ago by mimm.
Forum: Plugins
In reply to: [Recencio Book Reviews] ISBN fetching not working (spinning icon)Problem solved 😉
Reason: Wrong API keys.
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