Title: zimbcode's Replies | WordPress.org

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# zimbcode

  [  ](https://wordpress.org/support/users/zimbcode/)

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## Forum Replies Created

Viewing 3 replies - 1 through 3 (of 3 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Participants Database] Mails are not send](https://wordpress.org/support/topic/mails-are-not-send/)
 *  [zimbcode](https://wordpress.org/support/users/zimbcode/)
 * (@zimbcode)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/mails-are-not-send/#post-10970203)
 * Actually signup thanks is not working. If we set the signup_thanks_page to another
   page there is a redirect to that page but no message. On the welcome side we 
   entrered the [pdb_signup_thanks] shortcode, but it does not appear in the frontend.
 * In web developer tools you can see that there is an empty element
    `<div class
   ="pdb-thanks pdb-instance-2 signup-thanks"></div>`
 * If we set signup_thanks_page to same page, we only see the empty form after submitting.
 * I already tried to change the “Use Alternate Session Method” preference, but 
   with no effect.
 * UPDATE:
    Found ticket [no-emails-after-registering](https://wordpress.org/support/topic/no-emails-after-registering/).
   We have the same issue but since we run the newest pdb version the mentioned 
   line of code is already there. So this fix doesn’t resolve the problem. By the
   way we don’t use a caching plugin.
    -  This reply was modified 7 years, 6 months ago by [zimbcode](https://wordpress.org/support/users/zimbcode/).
    -  This reply was modified 7 years, 6 months ago by [zimbcode](https://wordpress.org/support/users/zimbcode/).
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Participants Database] Mails are not send](https://wordpress.org/support/topic/mails-are-not-send/)
 *  [zimbcode](https://wordpress.org/support/users/zimbcode/)
 * (@zimbcode)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/mails-are-not-send/#post-10957053)
 * > You can also enable debugging in the plugin (plugin settings under the advanced
   > tab) and that will give you some more information about the send or even if
   > it was attempted.
 * Already done that. The log entry I posted was from that log.
 * > If the email configurations under the Signup Form tab are all correct, also
   > check the “Primary Email Address Field” setting under the advanced tab. That
   > is the field the plugin looks in for the recipient’s email.
 * Also checked this. The correct field is set. Even tried to reset it by choosing
   another field + save and then again choosing email + save. No effect.
 * I don’t think it is the configuration, because we had dozens of sites where mailing
   worked before the php upgrade – if the php upgrade was the trigger, maybe there
   was a plugin update around this time, too.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Participants Database] Mails are not send](https://wordpress.org/support/topic/mails-are-not-send/)
 *  [zimbcode](https://wordpress.org/support/users/zimbcode/)
 * (@zimbcode)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/mails-are-not-send/#post-10950582)
 * Hi xnau,
 * unfortunately the troubleshooter doc does not really help in our situation. We
   are from the IT department of Rotaract Germany and run a multisite installation
   with 200+ sites. Most of them are using Participants Database for event subscriptions.
 * PDB records are stored in database without any issues and other plugins can use
   sendmail without problems, e.g. Contact Form 7 and WP Mail SMTP. When those Plugins
   use sendmail we see corresponding entries in the PHP log files. But PDB seems
   not even try to send mails at all. No entries in PHP and WP debug log except 
   for this one (when using the form on [https://demo.rotaract.de/charteranmeldung/](https://demo.rotaract.de/charteranmeldung/)):
 * [12/05/18 7:42pm CET]
    Participants_Db::process_form storing record: INSERT INTO
   wp_196_participants_database SET `date_recorded` = NOW(), `date_updated` = NOW(),`
   first_name` = ‘Max’, `last_name` = ‘Mustermann’, `email` = ‘xxx-xxx@web.de’, `
   club` = ‘Rotaract 40€’, `vegetarier` = ‘Ja’, `samstags` = ‘Stadtbesichtigung’,`
   liste` = ‘Nein’, `feld_gruppe_1` = ”, `website` = ”, `interests` = ”, `private_id`
   = ‘IFNSI’, `photo` = ”, `textfreude` = ‘Dieser Text ist Read only!’, `approved`
   = ‘no’
 * We also use the plugin E-mail Log which logs every use of php sendmail of smtp
   in our wp installation. It also shows nothing…

Viewing 3 replies - 1 through 3 (of 3 total)