Hey Kathy,
What is the URL of the image you’ve selected as Organization Logo? Can you post a screenshot perhaps?
– Arnaud
Sure.
The logo URL: https://webenso.com/wbb/wp-content/uploads/2018/08/webenso-favicon.png
I’m not sure how to attach a screenshot. But here’s dropbox link: https://www.dropbox.com/s/9n5xpejvzdj04vu/logo-example-error.png?dl=0
I’m wondering I should just upload another copy of the image to “prompt” the plugin to include the URL in the schema.
Hey Kathy,
I had a quick look at our code and I’m wondering whether it has anything to do with the fact that your /wp-content/ is nested inside another directory called “wbb”. That is quite uncommon.
In order to verify this, please go to the Appearance > Customize > Site Identity and set your logo there. We use the theme logo as a fallback if WordPress isn’t able to convert your logo URL to the corresponding Post object (attachment page).
The logo URL was already set in Appearance > Customize > Site Identity
As I suspected, clicking on the upload button and uploading another copy of the image fixed the problem. You have a bug where it ignores a URL that is typed into the field.
I don’t think it has anything to do with my WP being in a separate directory but of course anything is a possible. FYI, this is documented by the WP Codex (search on “Putting WordPress in its own directory”) so it’s not anything I came up with on my own.
Hmmm, strange. Typing a URL into the field should work just fine. We’ll keep an eye on this. In any case, I’m glad that you were able to fix the issue!
