@olympwel1
I’m sorry about the accident 🙁
Please download the backup file then extract it and you will find the backup database file there, the one with .sql extension
(Of course, please make sure that you already include database backup before in the job setting, something like: https://prnt.sc/w36mxe )
@olympwel1
since we haven’t heard back from you, I’m going to mark it as resolved.
If you’re still having problems, feel free to let us know ;),
Btw, If you find BackWPUp is useful for you, we would really appreciate it. if you leave a positive review and rating.
This would encourage us to develop new free features and provide free support 😀
https://ww.wp.xz.cn/support/plugin/backwpup/reviews/
Hi duongcuong96,
Thanks for your service and support.
But i still haven’t solved the problem.
When i download my folder the file no longer appears, however i find in my zip folde on dropbox.
It’s very strange.
I can not download the folder sql.
Can you help me please.
Hi duongcuong96,
I wish you happy new year.
I don’t had a reply on my question.
But i still haven’t solved the problem.
When i download my folder the file no longer appears, however i find in my zip folde on dropbox.
It’s very strange.
I can not download the folder sql.
Can you help me please.
@olympwel1
sorry I’m not quite sure about your issue, you mean when you download the backup archive file from Dropbox, then extract, there is no SQL file?
Or you mean you can’t see the backup archive file on BackWPUp -> backups?
Thanks!
Yes this is the first situation. When I check out the Dropbox file there is no sql file and therefore I cannot start the restore`.
@olympwel1
normally you can see the file in the archive file: https://prnt.sc/wnief3
it’s ended with .SQL extension, of course, you should make sure you have enabled database backup before https://prnt.sc/w36mxe
