“0 comments” on post wrongly displays only “comments”

Viewing 15 replies - 1 through 15 (of 16 total)
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  • Plugin Contributor intellywp

    (@intellywp)

    6 years, 1 month ago

    Hi @noaptelinistita
    Thanks for choosing IntellyWP products.

    Could you please send us more information about how could we reproduce this issue?
    We need the name of your WordPress theme and the list of all plugins installed on your website and some screenshots of your plugin settings.

    I hope you can understand that, without information, it is very difficult for us to figure out how to reproduce your issue and, eventually, help you to fix it.

    Thank you

    IntellyWP

    Thread Starter noaptelinistita

    (@noaptelinistita)

    6 years, 1 month ago

    Newspaper theme by Tagdiv.

    Active plugins:

    Akismet anti-spam
    AMP
    Duplicate article
    Classic editor
    GDPR Cookie Consent
    Google Analytics for WordPress by MonsterInsights
    Inline Related Posts
    Newsletter
    Page Links To
    ShareThis Share Buttons
    tagDiv Cloud Library
    tagDiv Composer
    tagDiv Newsletter
    tagDiv Social Counter
    The Events Calendar
    WP Mailto Links – Hide & Protect Emails
    WP User Avatar
    Yoast SEO

    Plugin settings:

    Minimalist theme
    Default everything else
    3 boxes per single post
    60 words between boxes
    categories and tags

    Plugin Contributor intellywp

    (@intellywp)

    6 years, 1 month ago

    Hey @noaptelinistita
    thank for the information provided.

    We are checking your ticket right now, we will reply soon.

    Thanks for your patience.

    IntellyWP

    Plugin Contributor intellywp

    (@intellywp)

    6 years, 1 month ago

    Hey @noaptelinistita

    i tried unsuccessfully to reproduce your same configuration installing Newspaper theme (7.7) and most of the mentioned plugins

    Have you tried to disable each plugin, one by one, keeping active our Inline Related Posts plugin?

    Could you please send me more details about the configuration of Newspaper theme?

    Thank you

    IntellyWP

    Thread Starter noaptelinistita

    (@noaptelinistita)

    6 years ago

    Hello,

    Steps to reproduce the issue:
    – install the tagDiv Cloud Library plugin;
    – from the Cloud Library, install the Gossip theme;
    – edit the Single Cloud Template with the tagDiv composer by adding the element called “Single Post Comments Counter”. This is the one that displays incorrectly.

    You will most likely encounter the issue.

    If I uninstall the tagDiv Cloud Library plug-in, the single post template reverts from the Gossip theme to the default theme template and it shows “0 comments” correctly. But I don’t want to use the default template…

    Also, I tried uninstalling every other plug-in too (other than tagDiv Cloud Library), but the issue still persists.

    Thread Starter noaptelinistita

    (@noaptelinistita)

    6 years ago

    Also, the problem occurs only when the automatic IRP are in place.
    If I select a custom IRP, the problem stops, the no. of comments element displays correctly.

    Plugin Contributor intellywp

    (@intellywp)

    6 years ago

    Hey @noaptelinistita

    I tested successfully the following fix.

    Could you please, after a plugin backup, edit the following file

    /wp-content/plugins/intelly-related-posts/includes/core.php

    and replace

    add_filter(‘the_content’, ‘irp_the_content’, 9999);

    with

    add_filter(‘the_content’, ‘irp_the_content’);

    Please let me know

    Thank you

    IntellyWP

    Thread Starter noaptelinistita

    (@noaptelinistita)

    6 years ago

    Hello,

    I confirm it solves the problem.

    Thank you so much for investing time into this!

    Thread Starter noaptelinistita

    (@noaptelinistita)

    6 years ago

    Unfortunately this creates other issues… 🙁

    Here’s a screenshot:
    https://comunitatea50plus.ro/wp-content/uploads/2020/05/irp-bug.png

    It adds an extra <p></p> to the IRP and sometimes 2 consecutive IRPs…

    I will revert to the original line in core.php because it’s the lesser problem…

    Thank you.

    Plugin Contributor intellywp

    (@intellywp)

    6 years ago

    Hey @noaptelinistita

    Could you please increase the interval between boxes and use the following PHP line instead?

    add_filter(‘the_content’, ‘irp_the_content’, 99);

    Please let me know

    Thank you

    IntellyWP

    Thread Starter noaptelinistita

    (@noaptelinistita)

    6 years ago

    Hello,

    I edited the line in core.php and increased the interval to 80, 100, 150, 300 words between boxes. Unfortunately the problem persists.

    Thank you.

    Plugin Contributor intellywp

    (@intellywp)

    6 years ago

    Hey @noaptelinistita

    Could you export few articles from your blog and send us the XML file to import these articles on our test WordPress installation?

    Thank you

    IntellyWP

    Thread Starter noaptelinistita

    (@noaptelinistita)

    5 years, 11 months ago

    Hello,

    I’m not sure how complex the XML should be. Should I export it directly from my database or with a plugin (which only exports certain information)?

    Plugin Contributor intellywp

    (@intellywp)

    5 years, 11 months ago

    Hello @noaptelinistita

    You can generate this file from your WordPress website going to Tools > Export > Posts > Download export file

    Please let me know

    IntellyWP

    Thread Starter noaptelinistita

    (@noaptelinistita)

    5 years, 10 months ago

    Hello,

    Sorry for delaying.. holiday times..

    Here’s an export:
    https://bit.ly/2ZpSSmq

    Thank you!

Viewing 15 replies - 1 through 15 (of 16 total)
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