£0 Transactions

  • Resolved rageaga1nst

    (@rageaga1nst)


    4 months, 1 week ago

    Hi EasyPayment Team,

    We had two transactions go through yesterday; one cc/debit card and one via Apple Pay/Google Pay and even though the product was set to an amount, the transaction came through as £0 and we did not receive anything on our statement.

    Could this please be investigated?

    Let me know if you need more information.

    Matt

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jignesh

    (@jigneshmpatel)

    4 months, 1 week ago

    Hi Matt,
    To investigate the £0 PayPal transactions, we just need the following details:
    Please provide:

    1) Both WooCommerce Order IDs that were affected
    2) The PayPal plugin log file for the day when the £0 transactions occurred

    How to get the PayPal log file:
    Go to WordPress Admin → WooCommerce → Status → Logs
    From the dropdown, select the wpg_paypal_checkout log file
    Make sure you choose the file for the same date as the affected orders
    Download the log file

    Submit the log file here: https://forms.gle/ujw7CrV3eKWYjgPQ6
    Once we have the order IDs and PayPal logs, we’ll investigate and get back to you shortly.
    Best regards

    Thread Starter rageaga1nst

    (@rageaga1nst)

    4 months ago

    Log file submitted for 23.01.26 with the order id 227034 – appreciate your help in advance.

    Plugin Support Jignesh

    (@jigneshmpatel)

    4 months ago

    Hi Matt,

    We’ve checked the PayPal log you shared, but order #227034 does not appear in that file, so we’re unable to trace the transaction from the current log.

    Could you please share either:
    1) the PayPal Order ID / Transaction ID from the WooCommerce order notes for #227034, or
    2) the PayPal log file that contains this order?

    Once we have one of these, we’ll be able to investigate further and confirm what happened.

    Best regards

    Plugin Support Jignesh

    (@jigneshmpatel)

    3 months, 1 week ago

    Hello @rageaga1nst,

    I’m closing this ticket now. If you have any further questions or run into any issues, feel free to open a new one — we’ll be happy to assist you.

Viewing 4 replies - 1 through 4 (of 4 total)

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