@barryhughes-1 the problem still persists, for me anyway. I’ve tried all of the remedies listed in other threads and I’m still getting:
“Cannot authenticate. Please check the fields below and click “Save Settings” again.”
Plugin Support
Barry
(@barryhughes-1)
I’m sorry to hear that, @mikemitchell.
We’re working on an improvement that will make the cause of these problems more obvious but we’ve found that a common reason users are hitting this is that they have been locked out of accessing the Pardot API.
With that in mind, can you try the following steps?
I want to emphasize two things: you must log out of the Pardot portal before attempting to perform the password reset and you must perform the reset at the address provided above.
It’s possible to reset your account password without following those steps, however this will not unlock API access (if that is indeed the problem). If you could give that a try and let me know if it helps, I’d love to hear back from you 🙂
Plugin Support
Barry
(@barryhughes-1)
…Should that not help, or if it is something you already tried, please hold tight for the next release which we’re aiming to deliver as quickly as possible.
I tried that but it didn’t work. I ended up creating a new user in Pardot and was able to sync that way, so it works for now, but this is a pretty kludgy workaround.
Plugin Support
Barry
(@barryhughes-1)
That’s certainly not ideal. We haven’t identified a cause for this, however the next release may make it easier to determine the source problem.
