1 forum not sending notifications

  • Resolved hannahm123

    (@hannahm123)


    3 months ago

    Hi Team,

    I have about 10 forums on my site that sends notifications to subscribers when a new topic is created. However, I have 1 forum that isn’t sending any notifications and I can’t figure out why. Could someone please assist with this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author useStrict

    (@usestrict)

    3 months ago

    Hi @hannahm123, thanks for reaching out.

    Have you tried using the Dry Run tool found under bbPress Notify (No-Spam) > Settings > Support? Enter a topic or reply from the forum that isn’t sending out notifications. You’ll see plenty of information that may help you understand what is going on.

    Feel free to share the output here, if it has no sensitive information, or email it to vinny [at] usestrict [dot] net.

    Cheers,
    Vinny

    Thread Starter hannahm123

    (@hannahm123)

    2 months, 4 weeks ago

    Hi @usestrict, thanks for getting back to me!

    I have just emailed you a copy of the dry-run. Let me know what you think.

    Thank you,

    Hannah

    Plugin Author useStrict

    (@usestrict)

    2 months, 4 weeks ago

    Hi @hannahm123,

    I got the dry run, thanks. It looks normal – 75 users are loaded into the recipient list. Can you install an email logging plugin and monitor if the messages are being lost before or after showing up in the email logs?

    Also can you run the dry-run with a topic from one of the forums that do send out notifications?

    Cheers,
    Vinny

    • This reply was modified 2 months, 4 weeks ago by useStrict.
    Thread Starter hannahm123

    (@hannahm123)

    2 months, 1 week ago

    Hi Vinny,

    Apologies for the delay in responding! The issue seemed to resolve itself but has started again.

    Please see the below dry-run for the topic I am having issues with:

    ——————————————-

    [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Starting notify_new_topic for: Array
    (
    [forum_id] => 34010
    [topic_id] => 44943 ) [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: In get_recipients, requested roles: [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Loading forum subscribers for topic notification.

    [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: In get_recipients, loaded initial subscribers: Array
    (
    [0] => 322
    [1] => 323
    [2] => 324 )

    [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: In get_recipients, after “bbpnns_core_subscribers” filter: Array
    (
    [0] => 322
    [1] => 323
    [2] => 324 ) [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: In get_recipients, final recipient count ( roles + subscribers ): 3 [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Recipient IDs after “bbpress_topic_notify_recipients” filter: 322, 323, 324

    [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Recipients after filter “bbpnns_filter_recipients_before_send”: Array
    (
    [total_recipients] => 3
    [IDs] => 322, 323, 324 ) [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Would have auto-subscribed 3 forum subscriber(s) to the topic. [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Entering mailout loop for 3 users. [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Processing user: 322:[email] [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Skipping mailout due to dry-run in effect. [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Processing user: 323: [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Skipping notification to user 323: due to filter “bbpnns_skip_notification”. [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Processing user: 324:[email] [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: Skipping mailout due to dry-run in effect.

    [2026-02-05 00:45:20] [50314] [bbPress_Notify_noSpam]: End of Dry Run.

    ————————————————-

    I can see that the total recipients is 3, but I’m not sure why when there is definitely more than 3. The issue is also now affecting all of my forums. I just attempted to send a notification to another forum and the dry-run said there was only 5 recipients.

    Thank you for your help thus far

    • This reply was modified 2 months, 1 week ago by hannahm123.
    Plugin Author useStrict

    (@usestrict)

    2 months, 1 week ago

    Hi @hannahm123 ,

    Have you updated the plugin to version 3.0.1? There was a bug in 3.0.0 in regards to role-based subscriber loading.

    This may be the issue as the original dry-run that you sent me had bb_spectator role being loaded, and the one you pasted now has no role at all. If you did not change the settings, then I assume installing 3.0.1 will fix the issue.

    Please keep me posted.

    Cheers,
    Vinny

    Thread Starter hannahm123

    (@hannahm123)

    2 months ago

    Thanks Vinny!

    Updating the plugin seemed to work.

    Have a good rest of your week 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

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