Hi @yuliandesign
Thanks for your question! To answer, when a 100% coupon is used, WooCommerce marks orders as ‘Processing’ because it typically indicates a payment needs to be confirmed, even though no actual payment is made with a full discount.
For digital and downloadable products, you may want to follow the guide here setting it up if you haven’t already: https://woocommerce.com/document/digital-downloadable-product-handling/
Let me know if this helps.
Hi @reynierc , according to the documentation my products are configured correctly.
What code could I use to fix this problem, so that the order status automatically changes to “Completed”?
Hi @yuliandesign ,
Thank you for confirming that your products are configured correctly! Regarding the issue of orders being marked as ‘Processing’ when a 100% discount coupon is applied, here are a couple of suggestions:
- Custom Code: You can add a code snippet to automatically set such orders to ‘Completed’ when specific conditions are met.
- Order Management Plugins: There are tools available that let you manage order statuses automatically based on specific rules or conditions.
Additionally, you might find the WooCommerce Order Status Control plugin helpful. It’s designed to help streamline order status management and could be a good fit for the functionality you’re looking for.
WooCommerce offers a 30-day refund policy, so you can test the extensions and make sure they meet your needs. If you have any questions before purchasing, you can reach out to us at WooCommerce.com → My Account → Support (you’ll just need to create an account if you don’t already have one).
I hope this helps point you in the right direction!
