150×150 Thumbnail not created

  • Resolved stevengnk88

    (@stevengnk88)


    7 years, 9 months ago

    My site use Mediapress for photos and videos upload in WordPress. But when upload file to activity stream, the thumbnail (150×150) just not show, it crash. I try to locate the thumbnail via FTP “wp-content/uploads/mediapress/members/././filename-150×150.jpg”, but no thumbnail file to be created.
    I dun know what wrong with my site, my wordpress site based on Bitanmi Google Cloud Compute Engine.

    • This topic was modified 7 years, 9 months ago by stevengnk88.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Brajesh Singh

    (@sbrajesh)

    7 years, 9 months ago

    Hi,
    I am sorry for the inconvenience.

    Will it be feasible for you to link me to your activity page where I can see it. I might have some idea. I haven’t seen this issue earlier.
    So, need to check a bit.

    Thank you
    Brajesh

    Thread Starter stevengnk88

    (@stevengnk88)

    7 years, 9 months ago

    Hi Brajesh,
    My site is a forum and Buddypress activity for Member Only, because my site have sensual content.
    Ya have any others social network account (telegram, fb,..), I will send you ID and pw to login.
    this is a screenshot when I upload a image file.

    • This reply was modified 7 years, 9 months ago by stevengnk88.
    • This reply was modified 7 years, 9 months ago by stevengnk88.
    Plugin Author Brajesh Singh

    (@sbrajesh)

    7 years, 9 months ago

    Please use our contact form to send the details. Please do not share any privileged account(just basic subscriber).

    Also, Please do mention there if the content is safe for viewing or not? We can use the web developer tools to disable image.

    Thank you
    Brajesh

    Plugin Author Brajesh Singh

    (@sbrajesh)

    7 years, 9 months ago

    Thank you for the screenshot.

    Most probably an issue with the path of the media. If possible, Please right click over it, and then open image in new tab link and post me the url after your site url(no need to share site url).

    Thank you.

    Thread Starter stevengnk88

    (@stevengnk88)

    7 years, 9 months ago

    Yes, when I try to Right-click > Open image in new tab. My page just say “Page not found, Error 404”.
    The link after my site url was “wp-content/uploads/mediapress/members/3/45006/image-150×150.jpg”

    Plugin Author Brajesh Singh

    (@sbrajesh)

    7 years, 9 months ago

    Thank you.
    Once more question, when you use ftp and check this folder

    
wp-content/uploads/mediapress/members/3/45006/

    How many files do you see there? If possible, Please list them.

    And last question:- Is normal WordPress uploads working fine?

    Thank you

    Thread Starter stevengnk88

    (@stevengnk88)

    7 years, 9 months ago

    Ok, bro.
    I’ve try upload once again/
    And this is screenshot from File Manager.

    And Yes, have something wrong with my WordPress media thumbnail, images upload with Media Library have no thumbnail,too.

    Plugin Author Brajesh Singh

    (@sbrajesh)

    7 years, 9 months ago

    Thank you for the screenshot.

    It seems that the images uploaded on an earlier date has the other sizes generated but not for the images uploaded today.

    Is there a chance that you have moved to this hosting setup recently? The most probable reason seems that PHP GD is not installed or enabled.

    Please check and make sure you have GD module enabled. That should solve it.

    Regards
    Brajesh

    Thread Starter stevengnk88

    (@stevengnk88)

    7 years, 9 months ago

    Yah! I was right! I’ve move my site to Google Cloud from 30th August.
    I’ll find the way to enable it.
    Thank you!

    Thread Starter stevengnk88

    (@stevengnk88)

    7 years, 9 months ago

    Hi Brajesh,
    I installed php-gd into the VM.

    but thumbnail file still not to be created 🙁

    • This reply was modified 7 years, 9 months ago by stevengnk88.
    Thread Starter stevengnk88

    (@stevengnk88)

    7 years, 9 months ago

    [deleted]

    • This reply was modified 7 years, 9 months ago by stevengnk88.
    Plugin Author Brajesh Singh

    (@sbrajesh)

    7 years, 9 months ago

    Hi,
    Thank you. I have seen the details. Please edit your reply and remove your url and also the phpinfo file. It should not be exposed for security reasons.

    If you upload an image from WordPress media uploader, Is the thumbnail being created now?

    Regards
    Brajesh

    Thread Starter stevengnk88

    (@stevengnk88)

    7 years, 9 months ago

    Hi bro,
    It’s still the same , no thumbnail being created in Media Library.

    (More infomation, I tried install apache2 to my server yesterday, but it make my site go wrong because Bitnami have Apache shipped in the stack. So I have to back it to original apache. )

    Thread Starter stevengnk88

    (@stevengnk88)

    7 years, 9 months ago

    Hola my friend, I fixed it finally.
    It was there all the time, the Plugin named WP Performance Pack. It make all thumbnail file were gone (cached I think).
    Really appreciate your help.
    Thanks alot.!!!

    Plugin Author Brajesh Singh

    (@sbrajesh)

    7 years, 9 months ago

    Hi,
    Thank you for sharing the details. It makes sense now. I was wondering why it did not work even after GD install. Now, I know 🙂

    Sincerely appreciate you sharing the details.

    Regards
    Brajesh

Viewing 15 replies - 1 through 15 (of 15 total)

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