2 Factor authentication doesn’t work properly

Hi Aram,

Each time you can’t access your own site as a result of Shield, for whatever reason, you can always use a forceoff method. This will forcefully turn off all restrictions but keep plugin active allowing you to get back in and change settings. Once you solve the problem, you can remove a “forceoff” file.

To forceoff, please follow the guide outlined in this article here.

We also have a Guide for site admins which you may find helpful.

To disable 2FA by email, please follow these steps:

1) Go to your FTP for this site and create a “forceoff” file
2) Log into your site
3) Go to the Login Guard module and disable 2FA by email
4) Remove a “forceoff” file

The problem with using WordPress and your server to send emails is that it’s unpredictable and unreliable. You’ll need to assess your email deliverability on your WordPress site by using a dedicated and properly configured email system such as Postmark.

It’s also worth of mentioning that Shield’s OTP 2FA defaults to 5min. Some email providers (such as Mailgun, or WP Mail SMTP, or whatever you’re using) can be a bit slow at times with their email delivery, and 5 minutes isn’t long enough. It’s definitely worth contacting them and let them know about the problem you’re having.

In case you need to extend 2FA timeout, you can use filter. We go into further details on this here.

(please note that this is available in Pro only)

Let us know if this was helpful for you.

Thanks,

Jelena

• This reply was modified 4 years, 4 months ago by Jelena.