2 factor authentication not working

  • Resolved adambs

    (@adambs)


    2 years, 8 months ago

    I am unable to activate 2 factor authentication. When i click on my user profile and click on the Activate 2FA button, it then takes me to the Two-Factor Authentication tab which has the scan code. There is no option to save in this tab. When i click on the settings tab, there is a greyed out save button. If i set required in the administrator dropdown list under the 2FA roles, then i can save. But then when i go to users to see my profile, the 2FA is still showing as inactive. Anyone else having this issue?

    • This topic was modified 2 years, 8 months ago by adambs.
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  • Thread Starter adambs

    (@adambs)

    2 years, 8 months ago

    I worked it out. Didn’t realise when in Two-Factor Authentication tab from Wordfence menu, there is a space on the right of page where you need to put your authenticator app code in and then click on activate button. It now works.

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