2 Weird problems

  • Resolved lenineto

    (@lenineto)


    7 years, 7 months ago

    Hi guys,

    I’m testing the cache plugin with OpenLiteSpeed before switching our current haproxy/nginx/php-fpm google cloud platform with your ADC/LiteSpeed/WP Plugin

    I’m facing 2 weird problems with the plugin.

    1) Most of our sites are WP networks. I’ve installed the plugin without issues and I can see the cache is working, but I keep seeing this message on wp-admin:
    “NOTICE: Database login cookie did not match your login cookie. If the login cookie was recently changed in the settings, please log out and back in. If not, please verify the setting in the Advanced tab. If using OpenLiteSpeed, the server must be restarted once for the changes to take effect”

    If doesn’t matter if I change the cookie name, restart litespeed or logout, I keep seeing the same. I also noticed after I uninstalled the plugin and installed it back, it now does NOT properly update .htaccess file.

    2) Everytime I enable OBJECT CACHE (doesn’t matter how I configure it), I lose access the network admin level. I can still reach every site admin on the network, but not the network itself. It gives me an error saying I don’t have proper permissions.
    I manually delete the object-cache.php file and it works again, instantly.

    Any ideas what could be causing this?

    Also, what’s the proper way to get rid of the plugin completely so I can perform a real fresh install again.

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support qtwrk

    (@qtwrk)

    7 years, 7 months ago

    Hi,

    Could you please tell us how did you exactly set the multi site ?

    Are you using OpenLiteSpeed native or with control panel?

    Best regards,

    Plugin Support qtwrk

    (@qtwrk)

    7 years, 7 months ago

    Hi,

    Just for you info, I tested Question 2 , the object cache , I set it with Redis , and network access seems to be fine.

    or what page(s) you are seeing permission issue ?

    Best regards

    Thread Starter lenineto

    (@lenineto)

    7 years, 7 months ago

    Hi @qtwrk, thanks for your replies.
    I’m using native, no control panels.
    I know there is an option to use Redis but I was hoping to use LiteSpeed’s own memcached, LSMCD.

    My multi-site is setup with subdomains, and the only pages I see the issue are the NETWORK level pages. Any site within the network works fine and I can use the dashboard without problems (except for the plugins page, that’s gone). The network menu is gone and even if I try to hit an network URL directly it doesn’t work and give me the error message saying I don’t have enough permissions for it.

    Example:
    https://site.com/wp-admin works fine
    https://site.com/wp-admin/network/ gives me the error “Sorry, you are not allowed to access this page.”

    If I remove object-cache.php then https://site.com/wp-admin/network/ works immediatelly.

    I tested in different sites, same behavior. I tested the original WP’s object cache plugin, exact same behavior.

    I tested another plugin called “powered cache” and they use a different object-cache.php file. That plugin works fine, and I can access the network even with object cache enabled.

    Plugin Support qtwrk

    (@qtwrk)

    7 years, 7 months ago

    Hi,

    I am still attempting to reproduce the issue.

    Please confirm:

    Your OS version , LiteSpeed version (OpenLiteSpeed or Enterprise?) , PHP version ?

    Also please, since you mention you are having this problem with LiteSpeed memcached, does it also happens on Redis and/or regular memcached?

    Best regards,

    Thread Starter lenineto

    (@lenineto)

    7 years, 7 months ago

    @qtwrk
    Thanks for your continuous help.
    OS is Centos 7, LiteSpeed Enterprise, PHP 7.1
    I tried both memcached and redis and I always get the exact same problem.

    Thanks!

    Thread Starter lenineto

    (@lenineto)

    7 years, 7 months ago

    @qtwrk

    I’ve done some tests and I’d like to share the results with you, maybe it will help us figure this weird problem out.

    I’ve deployed a fresh new WP install, installed the exact same plugins, using the same domain, separate DB. I’ve enabled object-cache and everything works perfectly.

    When I revert to the existing site, same problem is back.

    The biggest problem for me is, as you can understand, I can’t simply deploy fresh WP installs for existing sites, so I really need to get to the bottom of this and figure out what’s causing the problem so I can fix it. That will allow me to move existing sites to litespeed and install the cache plugin on them.

    Any ideas?

    Plugin Support qtwrk

    (@qtwrk)

    7 years, 7 months ago

    Hi,

    Could you please try disable other plugins and revert to demo theme , and see how it goes?

    We suspected this could a 3rd part plugin or theme that caused the problem.

    meanwhile i will try to set up exact same env as yours.

    Best regards,

    Thread Starter lenineto

    (@lenineto)

    7 years, 7 months ago

    @qtwrk

    Thanks for all your support. I will keep posting here because I believe this can help other users in the future.

    Today I tried the very same procedure in another site. I took a site we are still developing and I moved it to LSWS, installed the LS cache plugin, enabled object cache with redis (exact same procedure as before) and it worked without a problem.

    Since yesterday I also tested with a fresh site (with the same theme and plugins as this one having the problem) and it also worked, I’m pretty sure at this point it HAS to be something wrong with that specific site. Lucky me I’ve chosen the worst one to start 🙂

    Still I think its good it happened at this point because if this problem happens when I move a production site, I need to know how to fix it.

    @qtwrk, I already tried disabling all plugins and that made no difference. I will try changing the theme and let you know.

    Btw, if you want to meet on slack or something, I can give you access.

    Cheers,

    Thread Starter lenineto

    (@lenineto)

    7 years, 7 months ago

    @qtwrk

    Just to let you know I did another test on the problematic site.
    This time I’ve disabled ALL plugins, everything. I also switched the theme to Twenty Seventeen.

    I’ve also made sure there were no file permissions problems, fixing permissions and ownership on every file inside the public folder.

    I then re-enabled ONLY litespeed cache plugin, double checked my settings, enabled object cache and same problem again.

    Considering everything that has been done so far, I can only thing the problem is related to the database. I’m just not sure what could cause it yet.

    Thread Starter lenineto

    (@lenineto)

    7 years, 7 months ago

    @qtwrk

    Ok buddy, here is a final comment since problem solved now.

    After knowing the DB was the problem, I went thru the user_meta table and I found the culprit. Pretty stupid, but here it is:

    show_welcome_panel was set to 2
    I reset it to what it should be

    show_welcome_panel 1

    Done deal!

    Feel free to mark it as closed after you read this.

    Thanks for all your help!

    Cheers,

    Plugin Support Hai Zheng⚡

    (@hailite)

    7 years, 7 months ago

    Good to know. Good job @lenineto ! Also @qtwrk :p

Viewing 11 replies - 1 through 11 (of 11 total)

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