$200 for nothing?

  • Resolved eddio

    (@eddio)


    8 months, 3 weeks ago

    Hi.
    Iv been using the free for years and it was pretty good.
    Now, iv upgraded to the Pro for $200. What I got is my plugins list spammed with multiple AIOSEO addons and nothing really work.
    Image seo does not work, it only adds hashtags with #image_title #seperator_sa #sitetitle – what’s the purpose of that? If this does not get replaced automatically then I dont see what Im paying the money for if I still have to replace this manually.
    Link suggestion does not work, as it would not insert any links when I approve it. (cache, speed optimisations etc all has been switched off, purged, flushed and all sound on that end)

    What is going on here? If the issues above can not be sorted, I will have my money back.

    • This topic was modified 8 months, 3 weeks ago by eddio.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shivam Tyagi

    (@shivamtyagi)

    8 months, 3 weeks ago

    Hi @eddio ,

    Thanks for reaching out and I’m sorry to hear about the trouble you’re running into after upgrading. I completely understand how frustrating that must feel.

    I see that you’re using our premium AIOSEO Pro plugin. Unfortunately, we’re unable to provide support for Pro here in the ww.wp.xz.cn forums, since their guidelines prohibit support for paid versions of plugins:
    https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

    To get this resolved quickly, please reach out to us directly via our contact form:
    https://aioseo.com/contact/

    Once you get in touch there, our support team will be able to dig into the Image SEO issue, check what’s happening with Link Suggestions, and help you get everything working as expected.

    Thanks again for letting us know, and we’ll be happy to get this sorted for you through our official support channel.

    Thread Starter eddio

    (@eddio)

    8 months, 3 weeks ago

    hi @shivamtyagi Iv already contacted them. No response. Thats why I came here – also no help. Might just request a full refund at this point.

    Plugin Support Shivam Tyagi

    (@shivamtyagi)

    8 months, 3 weeks ago

    Hi @eddio,

    Thanks for following up here.

    Since ww.wp.xz.cn rules prevent us from handling Pro support here, I unfortunately can’t troubleshoot these issues in detail in this forum. But I don’t want you to feel stuck.

    Here’s what I recommend right now:

    • Please double-check your inbox (and spam folder) for any replies from our support team — sometimes our messages get filtered.
    • If you still don’t see anything, could you submit a ticket again directly here: https://aioseo.com/contact/ and mention that you’ve already reached out but haven’t received a response? That will flag it for priority handling.
    • If you prefer, you can also reply here with your full name, and I can have the team search internally to locate your ticket and bump it up.

    Thank you again for your patience, and I’m sorry you had to come back here to chase this up. I’ll make sure your case gets proper attention once it comes through the official channel.

Viewing 3 replies - 1 through 3 (of 3 total)

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