Hello,
Glad you reached out here about this!
When you go through the set up process again, do you see any errors in the browser console?
It’s been almost a month…
Hi @espressivo,
My apologies for the super delayed response!
I reviewed your first screenshot, and it looks to me that you’re trying to register only the Mobile App method during the 2FA prompt.
Is this correct? If so, the greyed-out “Continue” button and the loop behavior are due to Solid Security not allowing the Mobile App to be the only 2FA method chosen by the user for security purposes. We explained more about that here: Cannot proceed with 2FA Onboarding when only the Mobile App method is enabled
To resolve, a different 2FA method must be enabled together with the Mobile App method.
Let me know if this is the issue you’re currently experiencing or not.
Thank you so much! A simple solution and appreciate the confirmation. Wish it had come a little sooner but thank you!
Hi @espressivo,
Very happy to hear it worked!
I agree that a solution could come sooner. If it helps, you can ask the Support Bot using the documentation link next time, as we are continuously improving its ability to provide accurate answers. Additionally, feel free to reach out to us through the contact form or by tagging any of us in your future posts.
Thank you again for being so patient.
