2FA doesn’t sent email anymore

  • Resolved josflachs

    (@josflachs)


    1 year, 8 months ago

    I have 2FA on all my sites, today I had a problem logging in one of them. The Authorization code never arrived. I had to de-activate Solid Security, log in the old way, do my work, re-activate Solid Security and log out. That works, but it is rather bothersome.

    1- How can I fix this?
    2- I have to have email confirmation. How do I change the email address the confirmation is sent to?

    Thanks for any advice,

    Jos

    • This topic was modified 1 year, 8 months ago by josflachs.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • nlpro

    (@nlpro)

    1 year, 8 months ago

    Hi @josflachs,

    Did you also check your spam folder? Also check for any errors:

    a. In the Security > Logs page. Under Screen Options tick Show Debug/Process entries. and click on the Apply button. Then filter for Notification Center module log entries. You should be able to see Type:Debug Description:Sending Two-Factor Email entries. If there are any problems sending the 2FA email from WordPress, additional error log entries should be visible. That said, usually the cause for emails not arriving lies outside WordPress. The SolSec plugin uses the WordPress Core wp_mail() function to send emails.

    b. In the Security menu in the Admin Bar.

    c. In Security > Settings > Notifications.

    The 2FA Email provider sends the Login Authentication Code email to the user’s WordPress email address. So you would have to change the email address for that user in the WordPress user profile (Users > Profile).

    +++ To prevent any confusion, I’m not SolidWP +++

    • This reply was modified 1 year, 8 months ago by nlpro.
    • This reply was modified 1 year, 8 months ago by nlpro.
    • This reply was modified 1 year, 8 months ago by nlpro.
    nlpro

    (@nlpro)

    1 year, 7 months ago

    Hi @josflachs,

    If you require no further assistance, please mark this topic as ‘Resolved’.

    +++ To prevent any confusion, I’m not SolidWP +++

    Plugin Support chandelierrr

    (@shanedelierrr)

    1 year, 7 months ago

    Hello,

    Just wanted to swing by here to see if you still need help.

    Tracking notifications on this forum can become tricky over time, and since we haven’t received a response, I’ll mark this post resolved.

    If you still require further assistance, feel free to open a new support topic, and we’d be happy to assist.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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