2FA login not working

  • Resolved tim947

    (@tim947)


    3 years, 6 months ago

    We are using WooCommerce. The login problem only occurs when using the My Account Page to login and after entering the 2FA code. The My Account page reloads, and we’re not directed to the Dashboard.

    We had an old staging site, which was working fine. We updated most of the plugins and still everything was good. The only plugins that were not updated were the core Woo Plugin and premium editions of Memberships and Subscriptions.

    The problem reoccurred as soon as we updated WordFence from 7.6.1 to 7.7.1.

    We thought it may be cookie related. On the staging site we deactivated our GDPR plugins and tested incognito. Problem still present. We then deactivated the optimisation plugin and tested incognito. Problem still present.

    We cannot believe that we such mainstream software being used, that the issue appears to be WordFence, but cannot think of anything else. Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    3 years, 6 months ago

    Hi @tim947, thanks for your detailed message of the issue you’ve been seeing.

    We updated Wordfence yesterday to 7.8.0, the release notes for which can be found here: https://www.wordfence.com/blog/2022/11/wordfence-7-8-0-announcement/

    I’m focused mainly on whether your issue is specifically related to the /my-account page, or whether it is related to the following fix:

    Fix: Restored click support on login button when using 2FA with WooCommerce

    Clicking the “Log In” button after entering a 2FA code on a WooCommerce site was no longer working, while pressing “Enter” still worked. Both methods now work as expected. Additional support for WooCommerce is coming in the near future.

    Let me know if this may have been the solution and it’s now working as expected again.

    Thanks,

    Peter.

    Thread Starter tim947

    (@tim947)

    3 years, 6 months ago

    All sorted and working Peter, thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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