2FA Mail

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    3 years, 1 month ago

    Hello @hoddl.

    To access the dashboard, do the following:

    1. Rename the folder ..\wp-content\plugins\security-malware-firewall (files can be accessed via the hosting panel). This deactivates the plugin.
    2. Log in.
    3. Rename the folder back, activate the plugin.
    4. Check if the error persists: log out and log in again. Did the 2fa code arrive and were you able to log in? If not, do steps 1-3 again, and then disable the “Two-factor authentication (2FA)” option in the plugin settings and let us know.
    Thread Starter Hoddl

    (@hoddl)

    3 years, 1 month ago

    Hello,

    thanks for the quick help. I had to turn off the 2FA otherwise I can no longer get into the site. There is simply no FA2 mail arriving at me anymore.

    Thanks and greetings

    Jürgen

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    3 years, 1 month ago

    Hello, @hoddl

    Please note that your website mail server will send your letters with codes, not the CleanTalk servers. The speed of letters depends on it.

    Thread Starter Hoddl

    (@hoddl)

    3 years, 1 month ago

    Hello,

    really fast help with you.
    It was the SMTP settings that somehow got lost – now everything is running again as usual many thanks and a nice weekend

    Jürgen

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    3 years, 1 month ago

    You’re welcome!

    Feel free to contact us.

Viewing 5 replies - 1 through 5 (of 5 total)

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