3.126 update prevents payment gateway from loading

  • Resolved sweeperr

    (@sweeperr)


    5 years, 6 months ago

    Since updating to the latest version (3.126) on the 23rd, we’ve found that our CenPOS payment gateway no longer loads, and that deactivating the Customer Reviews for Woocommerce plugin fixes it.

    – CenPOS payment gateway loads in an iframe on its own page after the checkout page.
    – No errors are logged in the console.
    – The CenPOS iframe still loads when logged in as an admin with the WP Admin bar, but it fails to load as any other user.
    – Another oddity: Orders started being created and “Pending Payment” when proceeding to the payment page, whereas previously they were not created until the order was completed and payment was provided. This may be unrelated, but it started happening around the same time.

    I don’t know what changed in the minor bug fixes, but Customer Reviews is no longer usable for us because it somehow prevents customers from entering their payment information.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author CusRev

    (@ivole)

    5 years, 6 months ago

    Thanks for using our plugin and reporting this issue!

    Based on WordPress statistics, more than 9000 stores have updated to 3.126 and it is the first report about issues with payment gateways.

    1. Let’s start with the basics. Can you please temporarily deactivate all caching, CDN, performance optimization plugins installed on your site and check if it resolves the problem?

    2. If point 1 doesn’t help, can you please share URL where I can reproduce this issue?

    Thread Starter sweeperr

    (@sweeperr)

    5 years, 6 months ago

    I can confirm that caching wasn’t the problem.

    I’m not sure how to provide you with a test case without also preventing customers from checking out, so we may just have to leave this as a heads-up for you as something to look out for in the next 9000 stores that update.

    Plugin Author CusRev

    (@ivole)

    5 years, 6 months ago

    Thanks for providing additional information.

    Perhaps, you have a staging site where this issue can be reproduced?

    Plugin Author CusRev

    (@ivole)

    5 years, 6 months ago

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.

Viewing 4 replies - 1 through 4 (of 4 total)

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