3D secure PaymentIntent’s update

  • Resolved steezy971

    (@steezy971)


    5 years ago

    Hello, i got an issue when customers pay with 2 step authorization like 3D secure.

    Here is the message :

    “This PaymentIntent’s source could not be updated because it has a status of succeeded. You may only update the source of a PaymentIntent with one of the following statuses: requires_payment_method, requires_confirmation, requires_action.”

    The payment is ok on stripe but the website return an error message and let the invoice status in “Pending payment”

    How i can solve that?

    Best regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Stiofan

    (@stiofansisland)

    5 years ago

    Hi @steezy971,

    I have tried to re-create this but I can’t seem to. Do you have any further information that might help me re-create this?

    Thanks,

    Stiofan

    Thread Starter steezy971

    (@steezy971)

    5 years ago

    https://ibb.co/p1JWBrL

    This is the message i got.

    Further info after a discussion with Stripe on this issue.

    The first error message above;You cannot confirm this PaymentIntent because it has a status of requires_capture. Only a PaymentIntent with one of the following statuses may be confirmed: requires_confirmation, requires_action.” occurs because
    when Stripe accounts are using the two step payment flow, ‘Authorization and Capture’, the PaymentIntent is already confirmed and just needs to be captured.

    It would seem then that gateway should allow for users who need to use PaymentIntents but also limit the gem functionality to avoid Confirmation of the payment when this will be done by the Spree admin user later either from within Spree, or on the Stripe dashboard.

    The next error, You cannot confirm this PaymentIntent because it has already succeeded after being previously confirmed. is normal Stripe behaviour when payment are automatically captured. So the gem should probably not attempt to confirm PaymentIntents when they are captured automatically.

    Relevant Stripe API references:
    Separate authorization and capture to create a charge now, but capture funds later.
    Capture the funds of an existing uncaptured PaymentIntent when its status is requires_capture.

    Tell me if it’s help

    Thread Starter steezy971

    (@steezy971)

    5 years ago

    This is the Stripe log error message :

    {
    “error”: {
    “code”: “payment_intent_unexpected_state”,
    “doc_url”: “https://stripe.com/docs/error-codes/payment-intent-unexpected-state”,
    “message”: “This PaymentIntent’s payment_method could not be updated because it has a status of succeeded. You may only update the payment_method of a PaymentIntent with one of the following statuses: requires_payment_method, requires_confirmation,

    • This reply was modified 5 years ago by steezy971.
    Plugin Author Stiofan

    (@stiofansisland)

    5 years ago

    Hi @steezy971,

    I am not sure if the log above is test data, your data or a customers data but I think you should edit the post and remove it as it contains some sensitive data.

    Please open a ticket here and I will assist further: https://wpgetpaid.com/support/

    Thanks,

    Stiofan

    Thread Starter steezy971

    (@steezy971)

    5 years ago

    Thank you i did it, my email on the ticket is [email protected]

Viewing 5 replies - 1 through 5 (of 5 total)

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