• I was able to make purchases with the Visa test number, but when I try the Master Card number, I get this error:

    “3DS Authentication failed. Please try again.”

    What could be causing this?

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  • @coopersita Please pardon me for using a different screen name outside of the Global Payments login but my name is Rob Erwin and I’m the Product Manager for Global Payments shopping cart plugins. I wanted to ensure you received a response as soon as possible. We are aware of this issue within our sandbox impacting MasterCard 3DS transactions and are working toward releasing a patch to resolve this issue as early as this week. Please know that this issue is only specific to our sandbox environment and does not impact production. Should you have any additional questions or concerns, please don’t hesitate to reach out to us at [email protected].

    Thread Starter coopersita

    (@coopersita)

    Thanks. I just wanted to make sure it wasn’t something wrong with us.

    Also, we tried filling in the form for getting the live credentials, and there is an issue with the reCaptchat on the form, so we weren’t able to do it. How do we get the live keys?

Viewing 2 replies - 1 through 2 (of 2 total)

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