4.18.6 update issues

  • Resolved cbxc

    (@cbxc)


    1 year, 4 months ago

    after updating the plugin to version 4.18.6 I have these messages:

    “Can not create location object.”

    “Synchronous Webhook setup unsuccessful. Please make sure you are using the correct API key. If the problem persists, please reach out to support via our in-app chat.”

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    1 year, 4 months ago

    Hello Cbxc,

    Thank you for contacting us.
    Could you confirm where you are seeing these messages and if they are still there?
    I would be great if you could share a screenshot.

    Kind Regards,

    Thread Starter cbxc

    (@cbxc)

    1 year, 4 months ago

    I just checked, they disappeared… they were basically displayed on every backend page

    So it’s ok? should I check anything else?

    • This reply was modified 1 year, 4 months ago by cbxc.
    Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    1 year, 4 months ago

    Hello cbxc,

    Thank you for the feeback.
    Everything should be ok, the unsuccessful registration came from our back-end and is solved now.

    I will mark this thread as resolved.

    Kind regards,
    Jordie

    timtechy

    (@timtechy)

    1 year, 4 months ago

    hi there even with your new update woocommerce isn’t recognizing revolut has a payment option how do I resolve this please

    zendev

    (@zendev)

    1 year, 4 months ago

    @jordiesimrev this update does solve the cart bug (cart loads successfully now), but seems to include a regression – Looks like the revolut payment methods no longer come through to the checkout page

    On my side I’ve done the usual quick check stuff, such as clearing cache, uninstalling/reinstalling the plugin, verifying the API key is valid (I switched and then re-registered it). I’m not seeing anything in the WP debug log after enabling it.

    Downgrading to version 4.18.4 solves both issues (if anybody needs a quick fix, that worked for me – find the previous versions here: https://ww.wp.xz.cn/plugins/revolut-gateway-for-woocommerce/advanced/)

    Thread Starter cbxc

    (@cbxc)

    1 year, 4 months ago

    As this topic was marked “Resolved” you guys should open separate support threads for a better solution to your issues.

    Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    1 year, 4 months ago

    Hello @zendev and @timtechy ,

    Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum.

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App

    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.

    Kind regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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