Huge Issue – Our Customer Order Information is Getting Deleted Upon Updating Shipment Data!!!
Please Help!
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This reply was modified 8 years, 2 months ago by
ndoolin.
A quick work around, if you have not already done so, is to disable the auto order update task in Shipworks and manually update each order with tracking and status. Hopefully a roll back or a fix is available ASAP!!
Thanks for the Tip! I’m going to do that now.
When it happened with the first order I figured it was just a fluke, but then it happened with another order and the data it deletes is not the same on each order. It looks it overwrites a bunch of the Meta Keys in postmeta table with _wc_shipment_tracking_items over and over with the Tracking Data.
Ok I just spoke with Olivier, the Developer, and he is pushing out a fix that should appear in the next 15 minutes or so. I think he indicated that it had something to do with a conflict with the woocommerce shipment tracking plugin.
Great, hope that will resolve the issue. Thanks.
Hello,
Thank you again ndoolin for your call, I just release an update, please update asap
Version 4.2.2
Thank you
Olivier
HI Olivier,
Will do, thank you for the fast update and response!
You are welcome
I am feeling very sorry for the lost of metadata, I hope it won’t be a big issue to put them back. If you want to send me your website via the form on http://www.advanced-creation.com/web-design-contact/ I will refund you the last payment
Thank you
Olivier
Hi Olivier,
4.2.2 installed meta data issue resolved. But still an issue – The order status is being updated in Woo but tracking information is not being updated.
Humm, I see the issue, I will try to do a fix tomorrow
Thank you
olivier
Olivier, @jpdavy1
I was able to manually push the tracking data from shipworks up to the site on one of my orders. I also was able to update the order status manually from Shipworks.
@jpdavy1 Did you re-enable the Actions in Shipworks to Auto Push the tracking Data?
@ndoolin, yes the tasks are reactivated. I’ll try manual push of tracking, thanks.
@ndoolin, @jpdavy1,
I just released a new update to fix it, please update to version 4.2.3
Thank you
Olivier
Olivier,
Updated – So far so Good!
Thanks!
-Nick
Good, let me know if you need anything else
