4.3.0 interferes with adding to WordPress Menu

  • Resolved fredb2020

    (@fredb2020)


    2 years ago

    We have several sites with the Popup Builder plugin that were automatically updated to release 4.3.0 this morning. On these sites, we cannot add any new items to our website menus. When you click add the little ball just keeps spinning until you refresh the screen and the item is not added. 4.2.7 sites don’t have this problem. Our workaround on the 4.3.0 sites is to disable the plugin, add the item, save, and then reactivate the plugin. Hopefully 4.3.1 will solve this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jawada

    (@jawada)

    2 years ago

    Hi @fredb2020

    We apologise for the inconvenience. We are currently investigating and working to resolve the reported issue. In the meantime, we recommend using an older version of the plugin.

    https://ww.wp.xz.cn/plugins/popup-builder/advanced/

    Please follow these steps to download it:

    1. Visit the provided link.
    2. Scroll down to “Advanced Option.”
    3. Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
    4. Upload this version to your WordPress site and replace the existing plugin.

    This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.

    Thank you for your patience and understanding.

    Best regards,

    Popup Builder Team

    Plugin Support Jawada

    (@jawada)

    2 years ago

    Hi @fredb2020

    We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed int his version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: Jawada
  • Last activity: 2 years ago
  • Status: resolved