4.3.2 Internal Server Error

  • Resolved martin89

    (@martin89)


    5 years, 7 months ago

    Hi guys,

    I installed this plugin just to make sure the emails would send from the website rather than from my server but I get dozens of emails every day with the 4.3.2 Internal Server Error, even with the fallback option! It’s a bit of a pain because this doesn’t happen for all orders made through the website, it seems to be intermittent. Is there a misconfiguration somewhere or is there something that needs to done?

    I need to get to the bottom of this ASAP because the website is a competition website and ticket numbers are emailed to customers and it’s a rather time sensitive issue getting this resolved.

    Thanks,
    Martin

Viewing 8 replies - 1 through 8 (of 8 total)
  • Tim

    (@tneville)

    5 years, 4 months ago

    Hi @martin89,

    I have only just seen your support request – and have only recently been supporting this plugin. Are you still in need of assistance with this?

    Kind Regards,
    Tim

    Thread Starter martin89

    (@martin89)

    5 years, 4 months ago

    Hi Tim,

    Yes I am still in need of assistance with this problem. A lot of emails are still not being sent to customers or to my client for notification of new order etc.

    Kind Regards,
    Martin

    Tim

    (@tneville)

    5 years, 4 months ago

    Hi Martin,

    Okay, great. Can you share your diagnostics log with us?

    Kind Regards,
    Tim

    Thread Starter martin89

    (@martin89)

    5 years, 4 months ago

    Mailer: postsmtp
    HostName: sportsprizegiveaways.co.uk
    cURL Version: 7.61.0
    OpenSSL Version: OpenSSL/1.0.2p
    OS: Linux lin-10-170-0-154.gridhost.co.uk 5.4.37 #2 SMP Mon May 4 14:48:52 UTC 2020 x86_64
    PHP: Linux 7.4.6 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 5.5.3 en_GB UTF-8
    WordPress Theme: Betheme
    WordPress Plugins: WooCommerce Cards Checkout Gateway v2, Autocomplete WooCommerce Orders, Autoptimize, Contact Form 7, GDPR Cookie Consent, Custom My Account for Woocommerce, Yoast Duplicate Post, Elementor, Envato Market, Force Regenerate Thumbnails, Imagify, Limit Login Attempts, Login Logo, Mailchimp for WooCommerce, Post SMTP, User Role Editor, Abandoned Cart Lite for WooCommerce, WooCommerce Lottery Pick Number, WooCommerce Lottery, WooCommerce, Wordfence Security, Yoast SEO, WP Fastest Cache, WordPress Force HTTPS
    WordPress wp_mail Owner: /var/sites/s/sportsprizegiveaways.co.uk/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.0.15
    Postman Sender Domain (Envelope|Message): sportsprizegiveaways.co.uk | sportsprizegiveaways.co.uk
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: SMTP (smtps:plain://mail3.gridhost.co.uk:465)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 2536 | 490
    Postman TCP Timeout (Connection|Read): 20 | 60

    Tim

    (@tneville)

    5 years, 4 months ago

    Hi @martin89,

    Thanks for the log – that all looks fairly okay. The error that you are seeing seems to originate from the SMTP server.

    Looking at TSOHost’s (I believe this is your SMTP host), the below limits are imposed. You’re not exceeding this are you?
    Per User: 200 emails/hour, 500 emails/day

    Have you spoken with TSOHost about the account you are sending from? Have you tried another SMTP provider (ex. Gmail, Microsoft, etc)?

    Kind Regards,
    Tim

    Thread Starter martin89

    (@martin89)

    5 years, 4 months ago

    Hi Tim,

    Thanks for getting back to me.

    Yes I had spoken to them when this issue originated as I wanted to make sure I wasn’t exceeding any quota or had any restrictions etc before reaching out to you guys. They said no there were no restrictions on my account or a limit for the number of emails that could be sent.

    Kind Regards,
    Martin

    Tim

    (@tneville)

    5 years, 4 months ago

    Hi Martin,

    That’s unusal – almost all hosting (and SMTP) providers have some kind of limit to prevent abuse, even if it is really high.

    Do you have the ability to test another SMTP provider (ex. Gmail or Microsoft)?

    The error 4.3.2 Internal Server Error is generated by the SMTP server – so it’s difficult to do much else from the plugin side.

    Kind Regards,
    Tim

    Tim

    (@tneville)

    5 years, 4 months ago

    Hi Martin,

    We haven’t heard from you in a while, so I’ll mark this thread as resolved. If you have any further questions please feel free to open a new thread, and link to this one.

    Kind Regards,
    Tim

Viewing 8 replies - 1 through 8 (of 8 total)

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