403 Error after reactivating, problems before

  • Resolved Joyful Food

    (@joyfulood)


    8 years, 8 months ago

    Hello,

    JP doesn’t work any more. I can’t reaktivate it. This error appears:

    HTTP Error 403

    The statistics doesn’t work right any more, the days before and other funktions.

    The following solutions I tried to use:

    – JP deleted. Cache Plugin deactivated, activated, new gecached JP installed/aktivated.
    – Plugin “installed jetpack addons old” installed (
    – XML-RMPC manage Plugin installed/deinstalled.
    – XML-RMPC is avtivated wiht iTheme Security from the beginning (2 years)
    – Placed Code in the right Sektion of htaccess htaccess:
    <FilesMatch “xmlrpc\.php$”>
    Satisfy Any
    Allow from all
    </FilesMatch>

    replaced the code, because of an 500 Error.

    I habe been at the Jetpack Support Page, but I can’t send an email.

    best regards
    Stefanie

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    8 years, 8 months ago

    Sorry about the delay in writing back to you.

    Your site appears to be properly connected to WordPress.com right now. Did you manage to fix the issue on your own?

    If you still experience issues, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    Thread Starter Joyful Food

    (@joyfulood)

    8 years, 8 months ago

    Thank you for your answer. I managed to fix the problem by myself.
    It was really an iTheme Security Plugin issue. I deinstalled the plugin, installed jp and it worked. Afterwards I installed iTheme Security again. Everything is fine.

Viewing 2 replies - 1 through 2 (of 2 total)

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