403 error page | ww.wp.xz.cn

Resolved jocek
(@jocek)

5 years, 8 months ago

Hi!
If I activate Lazy Load mode my page show 403 error page with this text:
“Forbidden
You dont have permission to acces this resource”

Please check it in this video: https://ozongeneratorshop.hu/wp-content/uploads/2020/09/Ozongenerator-Shop-OzongeneratorShop.hu-Google-Chrome-2020-09-09-22-50-29.mp4

Thanks in advance!

Jozsef

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

5 years, 8 months ago

Hi @jocek

Sorry to hear you are having this problem.

The 403 usually is a permission problem:
https://httpstatuses.com/403

Could you please check if you are using the latest plugin version? I can see on the screencast that there are some updates available.

If so, the first troubleshooting test would be a plugin conflict test, you can find the guide flow on this link:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

In case the issue persists, please contact your hosting provider to check if they have any mod security blocking the Smush requests and the Logs where we could know what is being blocked.

Let us know the result you got.
Best Regards
Patrick Freitas

Plugin Support Dimitris – WPMU DEV Support
(@wpmudev-support6)

5 years, 8 months ago

Hello @jocek

I’m closing this topic due to recent inactivity.
Feel free to post back any update and we can re-open it and carry on troubleshooting.
🙂

Thank you,
Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘403 error page’ is closed to new replies.

2 replies
3 participants
Last reply from: Dimitris – WPMU DEV Support
Last activity: 5 years, 8 months ago
Status: resolved