403 error when trying to enable

  • Resolved Anonymous User 12398977

    (@anonymized-12398977)


    7 years, 3 months ago

    On the settings page when I try and enable TFA I get the following error:

    403
    Forbidden

    Access to this resource on the server is denied!

    Any ideas?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Anonymous User 12398977

    (@anonymized-12398977)

    7 years, 3 months ago

    Have been doing some more reading on this. I deleted the .htaccess file and regenerated it. Didn’t fix the issue though.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    7 years, 3 months ago

    Hi,

    Does it still occur if you de-activate all other plugins? If so, then this indicates a webserver configuration issue of some sort. .htaccess is one place where webserver configuration takes place, but not the only place. The best thing to do then would be to talk to the webserver admin to see what component is generating the denial.

    David

    Thread Starter Anonymous User 12398977

    (@anonymized-12398977)

    7 years, 3 months ago

    Thanks David, Will do some further testing and see what how we go. I do have the plugin working on another site with the same host (works great), so not sure what the issue is there.

    Thread Starter Anonymous User 12398977

    (@anonymized-12398977)

    7 years, 3 months ago

    My host had to white list a ModSecurity rule to stop the 403 error. Now works fine.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    7 years, 3 months ago

    Hi,

    Great – glad you got it sorted! Please do consider giving us a 5-star review if you think the plugin is useful.

    Best wishes,
    David

Viewing 5 replies - 1 through 5 (of 5 total)

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