404 error on checkout

  • Resolved ableier

    (@ableier)


    11 months, 1 week ago

    After updating WooCommerce and its support tools, we encountered a strange bug. During checkout, customers are being redirected to a 404 error page, and their carts are not being cleared. Although the orders are successfully processed and payments are going through, it appears on the customer side as if the transaction failed.

    I deactivated all plugins to isolate the issue and found that the problem seems to stem from the Awesome Support plugin.

    Any guidance or support you can provide would be greatly appreciated.

    The page I need help with: [log in to see the link]

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  • Plugin Author Jawada

    (@jawada)

    10 months, 3 weeks ago

    Hello,

    We’re sorry for any inconvenience you may be experiencing.

    Since this issue involves a premium add-on, we kindly ask that you submit a support ticket through the following link:

    Submit a Ticket

    Once submitted, our support team will get back to you within 24 hours.

    If you have any questions or need further assistance, please don’t hesitate to let us know.

    Best regards,
    The Support Team

Viewing 1 replies (of 1 total)

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