404 error when click customize on any theme

  • tiggr1991

    (@tiggr1991)


    8 years, 8 months ago

    When click on the Customize link/button receive the following 404 error:
    09.25.2017-12.38.53

    link at top of error page is
    http://scrappystampersgetaway.com/wp/wp-admin/customize.php

    can see this file in cPanel so don’t understand why getting the error????

    Tried changing themes, same error/issue. Tried clearing cache, different browsers, incognito/private windows….same error/issue.

    Can’t figure out the issue so any help is greatly appreciated!!!

    Thanks!
    Nicole

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jamie

    (@codente)

    8 years, 8 months ago

    See if you go to WordPress Admin > Dashboard > Updates and then click the button to re-install WordPress – perhaps something is not quite right with the WordPress install.

    • This reply was modified 8 years, 8 months ago by Jamie.
    Thread Starter tiggr1991

    (@tiggr1991)

    8 years, 8 months ago

    Thanks, Jamie. I have tried that – twice. Also cleared the cache, logged out, logged back in, tried different browsers…all to no avail. Any other thoughts?

    Is there a way to completely export what I’ve done thus far, and then perhaps “uninstall” WordPress and start completely over? I’m not clear on how that would be accomplished, but I agree that something’s not quite right so grasping at straws here…

    Thanks! 🙂

    Jamie

    (@codente)

    8 years, 8 months ago

    Have you tried turning on WP_DEBUG? You can also use a backup plugin like Updraft Plus or Duplicator to make a backup of the entire site. Updraft might be best since it backups the database, plugins, themes, etc separately.

    Thread Starter tiggr1991

    (@tiggr1991)

    8 years, 8 months ago

    Hi Jamie,

    Well, true newbie here – how do I “turn on WP_DEBUG”?

    Thanks!
    Nicole

    Jamie

    (@codente)

    8 years, 8 months ago

    Sorry I was going to include the link but never want to assume someone doesn’t know something.

    Here’s the link that describes how to do it: https://codex.ww.wp.xz.cn/Debugging_in_WordPress

    It requires modifying your wp-config.php file. You can do this via FTP or through your web host file manager.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘404 error when click customize on any theme’ is closed to new replies.