404 not found error

  • Resolved motiversity

    (@motiversity)


    8 years, 2 months ago

    Hello,

    When we click the toggle a new page opens up that says 404 not found.

    Our theme is Salient. I tried switching to Twenty Seventeen but the same thing happened.

    Thanks,
    Joel

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • etoilewebdesign

    (@etoilewebdesign)

    8 years, 2 months ago

    Hi motiversity,

    1) If you go to Settings->Basic, what is “FAQ Toggle” set to? If it’s set to No, change it to Yes.

    2) If “FAQ Toggle” is already set to Yes, can you try:
    – Deactivating all non-UFAQ plugins
    – Testing UFAQs
    – (if UFAQs is working properly then) Reactivating all other plugins one at a time

    Thread Starter motiversity

    (@motiversity)

    8 years, 2 months ago

    Hello,

    Okay I tried both of those things and the toggle still won’t work. The only way I can get it top open at the moment is with the Display all answers option (but then I can’t close them).

    Thanks,
    Joel

    Thread Starter motiversity

    (@motiversity)

    8 years, 2 months ago

    I tried the faqs on a blank page and I’m still getting the 404 error.

    etoilewebdesign

    (@etoilewebdesign)

    8 years, 2 months ago

    Hi motiversity,

    Your theme has some kind of transition being applied to page loads. Perhaps that’s conflicting with the toggle functionality. See if you can disable that transition/animation, and then check if it makes a difference.

    You can also try to momentarily switch to default WordPress theme Twenty Seventeen and see if that fixes the toggle issue.

Viewing 4 replies - 1 through 4 (of 4 total)

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