429 error

  • inezcornell

    (@inezcornell)


    6 years, 3 months ago

    All users are getting a 429 error when accessing WP back office. The Live Chat plugin appears to be causing the issue.

    Could the plugin be affecting server performance causing timeout issues?
    Has anyone else experienced this?

    We’re using ‘3CX High Performance Cloud Servers’.

    Thanks
    Inez

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wp3cx

    (@wp3cx)

    6 years, 3 months ago

    Hi,

    You already have another topic open about this but anyway.

    429 errors are produced when a server is unable to handle requests at the rate they are coming in. Our plugin, especially when using the cloud servers (which you are), shouldn’t be causing this.

    If it does, then most probably one or more the following is true:
    – Your server has very slow specs/resources or is misconfigured
    – You have a very large number of agents online simultaneously
    – Another plugin is interfering

    Commonly the third option is the reason behind most problems.

    Thread Starter inezcornell

    (@inezcornell)

    6 years, 3 months ago

    OK thank you – I will take that information to our website support contact and see what they say.

    Thanks
    Inez

    Plugin Author wp3cx

    (@wp3cx)

    6 years, 3 months ago

    You’re welcome

    blizam

    (@blizam)

    6 years, 3 months ago

    We’re running into this issue as well on moderately-traffic’ed (200 daily users) site.

    Live Chat is making ~ 2000 AJAX Calls a minute… the majority are wplc_agent_list

    This causes 429 Too Many Requests errors generated by the plugin itself, or one of our other plugins or custom ajax calls will error because WPLC has used up all the calls within the threshold.

    Here’s the top 3 action calls, for everything on our site, over a 4.5 minute period.

    View post on imgur.com

    I’d also like to call out that in this time period only 1 test live chat was even initiated… so it’s not like we’re talking about even a handful of chats… we hope we can support a dozen or so simultaneous chats at a minimum.

    Please help!

    Thanks in advance.

    • This reply was modified 6 years, 3 months ago by blizam.
    blizam

    (@blizam)

    6 years, 3 months ago

    I’m going to create a new post for visibility

Viewing 5 replies - 1 through 5 (of 5 total)

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