Hello @bmjinga,
Thanks for contacting us.
On our end the Gallery items page is looking something similar to this. On the page, there are options to create campaign from scratch or use existing templates.
Is Create from scratch option isn’t available on your end? We suspect it might be due to conflict with other plugins or theme.
In this case, will it be possible for you to perform a conflict test on your site? You may need to temporarily disable all other plugins except the Email Subscribers plugin and switch to a default WordPress theme.
We recommend doing the troubleshooting using the Health Check plugin which disables all the plugins and switches the current theme to the default theme only for the current logged-in user when troubleshooting mode is enabled. It does not affect other users or site visitors. You can get the Health Check plugin from here. After enabling the troubleshooting mode, activate the Email Subscribers plugin, and check if the issue is resolved or not.
Hope this helps you. Let us know what comes out. Also, let us know if you have any further queries.
Thank you.
Hello @bmjinga,
We haven’t heard from you in a while.
We hope our previous reply was helpful in resolving the issue.
I am closing this thread for now. Feel free to reopen it in case if you are still facing the issue. We will be happy to assist you further.
Thank you.
Email Subscribers 5.3.8
I can’t send broadcast.
When i select “send broadcast” its open
Campaigns Gallery items
nothing more
this problem persist from beggining of march
This has not been resolved. Tried everything suggested, but no luck. I have multiple websites with this problem. I’ve spent a lot of time trying to work out the problem and testing other plug-ins as replacements. I made sure my php on the server was up to date. I was even thinking going old school and using a cgi script as a replacement. As for now I’ve been sticking with the last working version 5.3.2. I have the same problem as benji337, all that shows is a heading Campaigns Galley items at the top and nothing else.
Hello @bmjinga,
We are extremely sorry for the issue still not resolved for you.
We suspect the issue might be due to some JavaScript errors on the Gallery items page. Can you please check is there any JavaScript error being logged in the browser console when you go to the Gallery items page? You can refer to this documentation on how to check for JavaScript errors.
@benji337, we are already in communication with you about the same issue here and continue our communication there.
Hope this helps you. Let us know what comes out in your testing or if you have any further queries.
Thank you.
load-scripts.php?c=0…s&ver=cp_84824bec:9 JQMIGRATE: Migrate is installed, version 1.4.1
main.js:7
Uncaught TypeError: Cannot read properties of undefined (reading '__')
at Module.eval (webpack:///./lite/admin/js/main.js?:7:21)
at eval (webpack:///./lite/ad…n/js/main.js?:30:30)
at Module../lite/admin/js/main.js (main.js:108:1)
at __webpack_require__ (main.js:20:30)
at main.js:84:18
at main.js:87:10
Hello @bmjinga,
Thanks for posting the error here.
It was helpful in understanding the cause of the issue.
Also, can you let us know the version of WordPress on the site? That will help in confirming the issue further.
Thanks for your support and coordination in resolving the issue.
Hello @bmjinga,
Thanks for giving us more information related to the issue.
We are able to replicate the issue on our end and currently working on a fix for it.
We will update you as soon as we have any updates related to the issue.
Thank you again for your support and coordination in resolving the issue.
I want to express my thanks to the team for fixing this issue so quick.
All seems to be working great again.
Many thanks!
This issue is resolved.
Hello @bmjinga,
Thank you for your confirmation. Glad to hear that the issue is now resolved after updating the plugin to the latest version.
Feel free to open a new thread from here if you have any queries or face any difficulty.
Have a great day ahead!!!
Thank you.
