500 error every three days

  • tjdownes

    (@tjdownes)


    8 years, 11 months ago

    Multiple WP sites I have the iThemes Security pluigin on are crashing every three days, resulting in 500 errors on my site. Renaming the plugins directory, viewing the plugins in the WP Admin, then renaming the plugins directory back is the only way to temporarily get this working again.

    It took me 3 weeks to narrow this down to iThemes. I left all sites configured the same with the exception of one site where I disabled on plugin at a time. When iThemes was deactivated, the site would not crash and the other sites would.

    Disabling database backups does not solve the issue.

    PHP Error log shows these errors

    [10-Jun-2017 16:31:01 UTC] PHP Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 16777224 bytes) in /home/somesite/public_html/wp-includes/plugin.php on line 443
    [10-Jun-2017 16:31:19 UTC] PHP Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 16777224 bytes) in /home/somesite/public_html/wp-includes/plugin.php on line 443
    [13-Jun-2017 20:53:46 UTC] PHP Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 16777224 bytes) in /home/somesite/public_html/wp-includes/plugin.php on line 443
    [13-Jun-2017 20:54:01 UTC] PHP Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 16777224 bytes) in /home/somesite/public_html/wp-includes/plugin.php on line 443

    This is forcing me to reconfigure widgets every 3 days on every site. It’s a time consuming and irritating process, and unfortunately restoring from my hosts db files does not reactivate my widgets with the settings. It seems that unless iThemes can correct this in a timely manner I will need to seek an alternate solution. This is too bad, because until now, iThemes has been awesome and we were considering a Pro license.

Viewing 6 replies - 1 through 6 (of 6 total)
  • consultant1027

    (@consultant1027)

    8 years, 11 months ago

    I don’t think I found those memory errors, where is the location of the log?

    A similar symptom is being discussed here and seems to be leading to iThemes Security as the cause but no solution yet.

    https://ww.wp.xz.cn/support/topic/500-error-only-with-chrome

    Thread Starter tjdownes

    (@tjdownes)

    8 years, 11 months ago

    That’s in the PHP error log. For my host, SiteGround, it’s in public_html/php_errors.log.

    I resolved the issue by ditching iThemes altogether. Wordfence seems to be a good alternative and the performance is much better overall.

    • This reply was modified 8 years, 11 months ago by tjdownes.
    Daniele Scasciafratte

    (@mte90)

    8 years, 11 months ago

    I have the same problem with 502 in the last week, removed iThemes and now there are no problems

    Daniele Scasciafratte

    (@mte90)

    8 years, 11 months ago

    On some hosting is not enough to disable that rule, I got in the log error about memory exhausted

    jmetro

    (@jmetro)

    8 years, 10 months ago

    Is it difficult to uninstall? I heard iThemes changing something and uninstalling it leaves you in nowhere land. is that true?

    I’m a super iThemes novice but I too am getting 500 server errors and resource overages. I’m trying to figure this out. It’s a tiny little website, tigermountainfoundation.org.

    My hosting company says my error log is full of iThemes.

    Prolly need to start a new thread. My logs on iThemes show a bunch of 404s. I dont know what iThemes doing.

    Is this plugin hard to remove?

    Thanks

    Thread Starter tjdownes

    (@tjdownes)

    8 years, 10 months ago

    It was easy to uninstall, thankfully. All my issues have gone away since. My ex-wife even called and wants to get back together, and my dog, who’s been missing for months, showed up at the door a couple days later. Overall, I’m happy to be rid of iThemes Security.

    Your 404 errors may have to do with the hiding of the backend (w-admin). So it may be expected behavior. I don’t know. Good luck to you.

Viewing 6 replies - 1 through 6 (of 6 total)

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