500 Error when using Elementor Editor with ElementsKit Lite Plugin

  • Resolved wgman

    (@wgman)


    5 years, 2 months ago

    When the plugin is active Elementor editor backend doesn’t load and shows 500 error. Disabling the plugin fixes the issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • benjirahmed

    (@benjirahmed)

    5 years, 2 months ago

    Hi @wgman ,

    In most cases, this happens because the PHP memory limit configurations are less than recommended.

    Please make sure the below configurations match your system:

    – max_execution_time = 300
    – memory_limit = 512M

    If you’re unsure as to how to configure these, please contact your hosting provider, they’ll do this for you.

    You can see your current configurations from Tools > Site Health > Info > Server (screenshot).

    Kind Regards,
    Benjir

    movimentasolucoes

    (@movimentasolucoes)

    5 years ago

    Olá!
    Adquiri o Elements Kit Pro, mas está ocorrendo incompatibilidade quando ativado com o Elements Lite. Meu site fica totalmente desconfigurado (construído no elementor Pro). Por esse motivo, não consigo utilizar o Elements Kit Pro.

    Fui informada que houve uma atualização recente no Elementor e por esse motivo esta dando esse erro. Que devo esperar uma nova atualização corrigida para poder usar e gostaria de saber se isso procede? Como poderia solucionar para utilizar o plugin?

    Enamul Mohon

    (@enamulhoquemohon)

    5 years ago

    Hi @movimentasolucoes,

    We’re not clear about what is the exact problem you’re facing. We need more information.

    As you’re using the Pro version of ElementsKit. You need to contact our Pro Support center.

    Please provide the issue screenshot and reproduceable steps to our Support Center for Pro Users: https://wpmet.com/support-ticket/

    Kind Regards,
    Mohon

Viewing 3 replies - 1 through 3 (of 3 total)

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